Express Service Advisor

Schedule: Monday – Friday | 7:00 AM – 5:00 PM
Department: Service Department

Position Overview

We are seeking a motivated and customer-focused Express Service Advisor to join our growing service team. This position is responsible for managing the Express Service Lane, assisting customers with routine maintenance services, and ensuring a fast, efficient, and professional service experience.

The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and technicians, and is highly organized.

Key Responsibilities

• 
  

  Greet customers promptly and professionally upon arrival

  
  


• 
  

  Write repair orders for express maintenance services including:

  
  
  
  
  • 
    

    Oil changes

    
    
  
  
  • 
    

    Tire rotations

    
    
  
  
  • 
    

    Multipoint inspections

    
    
  
  
  • 
    

    Battery replacements

    
    
  
  
  • 
    

    Cabin and engine air filters

    
    
  
  
  • 
    

    Wiper blade replacements

    
    
  
  
  • 
    

    Other quick maintenance services

    
    
  
  
  
  


• 
  

  Accurately document customer concerns and service requests

  
  


• 
  

  Communicate service recommendations and pricing clearly

  
  


• 
  

  Coordinate workflow with express technicians to maintain efficient turnaround times

  
  


• 
  

  Monitor vehicle progress and keep customers updated

  
  


• 
  

  Ensure repair orders are completed accurately and closed properly

  
  


• 
  

  Promote maintenance services and manufacturer recommended services

  
  


• 
  

  Deliver excellent customer service and maintain high CSI standards

  
  

Qualifications

• 
  

  Strong customer service and communication skills

  
  


• 
  

  Ability to multitask in a fast-paced service environment

  
  


• 
  

  Basic automotive knowledge is helpful

  
  


• 
  

  Strong organizational and time management skills

  
  


• 
  

  Computer proficiency and ability to learn dealership management systems

  
  


• 
  

  Valid driver's license

  
  

What We Offer

• 
  

  Competitive compensation

  
  


• 
  

  Monday–Friday schedule (No weekends)

  
  


• 
  

  Paid training

  
  


• 
  

  Opportunities for growth within the service department

  
  


• 
  

  Supportive team environment

  
  


• 
  

  Employee discounts on vehicles, parts, and service