Express Service Advisor

About Bay Ridge Subaru

Bay Ridge Subaru is a trusted Subaru dealership serving Brooklyn and the surrounding communities. We pride ourselves on exceptional customer service, transparency, and a team-oriented culture. Our service department is growing, and we’re looking for a dedicated Assistant Automotive Service Writer to support our Service Advisors and deliver a first-class ownership experience to our customers.

Position Overview

The Assistant Automotive Service Writer plays a key support role within the service department, assisting Service Advisors with customer interactions, documentation, and workflow coordination. This position is ideal for someone looking to build a long-term career in automotive service within a dealership environment.

Responsibilities

• Greet Subaru customers and assist with service check-in and vehicle information


• Support Service Advisors with repair orders, estimates, and service documentation


• Communicate service updates, completion times, and basic maintenance recommendations


• Coordinate with technicians to ensure accurate repair descriptions and timely workflow


• Answer incoming service calls and help schedule appointments


• Maintain detailed and accurate customer and vehicle records


• Assist with warranty documentation and recalls as needed


• Help maintain a clean, organized, and customer-friendly service drive


• Promote Subaru maintenance standards and customer satisfaction

Qualifications

• Previous automotive service, dealership, or customer service experience preferred but not required


• Basic understanding of automotive maintenance and repair terminology preferred but not required


• Strong communication and interpersonal skills


• Ability to multitask in a fast-paced dealership environment


• Proficiency with computers and dealership service software (or ability to learn)


• Professional appearance and positive, team-oriented attitude

What We Offer

• Competitive compensation with growth potential


• Ongoing training and support in a Subaru dealership environment


• Opportunities for advancement to Service Writer / Service Advisor roles


• Stable schedule and modern service facility


• Supportive management and collaborative team culture


• Employee discounts on service and vehicle purchases