Express Service Advisor

Description of the role:

The Express Service Advisor at Starling Chevrolet in Orlando, FL will be responsible for providing exceptional customer service and assistance in scheduling maintenance and repair services. This role requires a strong understanding of automotive services and excellent communication skills to handle customer inquiries and complaints effectively.

Responsibilities:

• Assist customers in scheduling express service appointments


• Communicate service recommendations and pricing to customers


• Provide accurate and timely information to customers regarding service status


• Handle customer complaints and inquiries in a professional manner


• Maintain a clean and organized service advisory area


• Describe all work performed and related charges billed


• Keep abreast of new products, features, accessories and attend product training as required


• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction


• Other duties, as assigned.

Requirements:

• Prior experience in customer service or automotive industry preferred


• Strong communication and interpersonal skills


• Ability to multitask and work in a fast-paced environment


• Detail-oriented and organized


• Ability to pass a background check and drug screen


• Have or able to obtain a Florida driver's license within 30 days of hire

Benefits:

• Competitive compensation package


• Opportunities for career advancement


• Health and dental insurance


• 401k retirement plan

About the Company:

Starling Chevrolet is a trusted automotive dealership in the Orlando, FL area, committed to providing top-notch service and quality vehicles to our customers. Our team is dedicated to creating a positive and enjoyable experience for all who visit our dealership. Join us and be a part of our growing success.