Express Service Advisor - CMA's Hyundai of Winchester

The Express Service Advisor at Carter Myers Automotive serves as the primary point of contact for customers in need of quick service and maintenance. This role ensures a seamless and efficient service experience by coordinating vehicle intake, communicating service needs, and delivering exceptional customer care. 

About CMA

CMA is an ESOP (Employee-Owned) company with a people-first culture. We offer career growth and development, a strong reputation and stability, community involvement, competitive compensation and benefits, and a healthy work-life balance.  

As an ESOP company, we share ownership with our employees —motivated by a shared purpose and a deeper level of commitment. This shared ownership inspires an uncommon level of care that sets us apart, because Owners Just Care More.

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

What We Offer: 

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services 
• Competitive compensation and performance incentives.

   Key Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear explanations of recommended services and associated costs.
• Coordinate with technicians to ensure timely completion of express services.
• Maintain communication with customers throughout the service process.
• Review and finalize service orders, ensuring accuracy and customer satisfaction.
• Promote additional services based on vehicle needs and maintenance schedules.
• Ensure cleanliness and organization of the express service lane.
• Uphold CMA’s standards for customer service and integrity.

Qualifications:

• High school diploma or equivalent; automotive or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and maintenance services.
• Proficiency with dealership management systems (DMS) and scheduling tools.
• Valid driver’s license and clean driving record.

Certificates, Licenses, Registrations:

• Valid Driver's License 

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! 

We look forward to receiving your application!