Express Teller Manager

Description

Position Summary:

The Express Teller Manager is responsible for managing the Express Teller team, ensuring high-quality customer interactions through ITM channels. This role focuses on staff development, service excellence, and operational efficiency. 

Duties: 

1. Supervise Express Teller staff and ensure adherence to service standards.
2. Schedule and maintain staffing for 7 am to 7 pm service M-F, and 9-12pm on Saturday.
3. Monitor ITM interactions for quality assurance.
4. Provide coaching, counseling, and performance evaluations.
5. Collaborate with Retail and Training departments for staff onboarding and development.
6. Participate in relevant meetings and committees.
7. Maintain ITM Center documentation and reporting.
8. Monitors and assesses customer relationships to ensure proper servicing of accounts and to identify growth opportunities
9. Establish and maintain quality and performance matrices to measure performance
10. Help coordinate staff on express teller process & procedure
11. Work with Marketing and other retail staff on promotion, education, & value of dept.
12. Regular training, activities, huddles, etc. to engage, uplift, and motivate team
13. Perform other duties as assigned

Requirements

  Relationships/Qualifications:

1. 2–3 years of supervisory experience, preferably in a retail environment.
2. Strong understanding of banking operations and customer service.
3. Proficiency in Microsoft Office.
4. Excellent interpersonal and communication skills.
5. Ability to maintain confidentiality and foster a team-oriented environment.
6. Responsible to Central Regional Retail Branch Manager for all duties assigned 
7. Superior customer service and presentation skills
8. Demonstrated ability to manage time and multiple projects 
9. Extensive computer knowledge
10. Strong leadership skills

Working Conditions:

1. Normal office environment 
2. Extended viewing of computer screens
3. Moderate lifting up to 25 pounds 
4. Repetitive hand and arm movement
5. Moderate business traveling