[Expression of Interest] EC Jr Executive

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

JOB TITLE: EC Jr Executive

CITY & COUNTRY: Seoul, South Korea

What are the key objectives and expectations from this role?  

 This role is to deliver all the merchandising plans and campaigns in line with yearly trade marketing cycle plans.

What is the direct impact of this role on the team or organization?

• Deliver timely and accurate sales performance reporting and updates on a daily, weekly, and monthly basis


• Maintain sales performance databases and ensure data accuracy through regular reporting updates and validation


• Manage order reconciliation, settlement processes, and administrative operations across online sales channels


• Assist in managing owned eCommerce and marketplace channel operations to ensure smooth business performance


• Execute end-to-end daily order processing and shipment operations to ensure timely order fulfilment


• Manage customer service inquiries and operational requests to support issue resolution and customer satisfaction


• Provide administrative and operational support to ensure smooth team execution (inc. team MKT expense settlement (PO/GR/IR) )
  
  

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

• Bachelor’s degree or above


• Minimum 1 year of experience in Customer Service Representative (CSR) roles, or at least 1.5 years of experience in Sales Operations, Sales Administration, Overseas Sales Administration, or related support functions


• Proficiency in business email communication in English


• Strong proficiency in Microsoft Office applications, particularly Excel
  
  
  

Technical / Functional / Leadership Skills Required

• Must Have
  - Ability to work with multiple stakeholders and multiple projects, often with tight deadlines
  - Proven track record of on time in full delivery
  - Excellent written and oral communication skills in English and Korean as well as good teamwork skills
  - High level of attention to detail with strong ownership and ability to stay organized
  - Proficient in Microsoft Office (ie. Excel, Powerpoint, Word, etc)
  - Interest in Online sales, and/or marketing operations

• Good to Have

• Business-level verbal communication skills in English


• Experience using SAP, OMS


• Hands-on experience with Salesforce Service Cloud (SFSC)


• Experience working in a multinational / global company environment

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)


• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives


• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.


• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills


• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.