External Client Care Coordinator Helping Hands, Strong Plans

Salary :

$30,000 - 45,000 yearly

Company : Comfort Keepers

Job Type : Full Time

Fayetteville, Pa 17222

Job Description - External Client Care Coordinator Helping Hands, Strong Plans

Responsive recruiter

Benefits:

Bonus based on performance

Company car

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

External Client Care Coordinator – Making Care Connections Count!

Job Summary:
As an External Client Care Coordinator with Comfort Keepers, you’re the heartbeat of our in-home care services across Scranton, Luzerne, and Tunkhannock. Think of yourself as a navigator, ensuring clients get the care they need while keeping everything running smoothly behind the scenes. You’ll collaborate with our Support Team to coordinate services, manage resources, and connect with staff, families, community providers, and third-party payers.

Essential Functions:

Be the first point of contact—handling inquiries, qualifying leads, and scheduling visits

Assess client and caregiver needs, ensuring safe, high-quality care

Solve scheduling puzzles—coordinate shifts, resolve issues, and check in regularly

Support caregivers and families through training and guidance

Keep compliance in check with accurate documentation and monitoring

Serve as the critical link between clients, providers, and the Client Services team

Participate in on-call rotations and management meetings to drive continuous improvement

Handle administrative tasks while bringing innovation to care coordination

Qualifications:

Proficiency in Microsoft Office and related software

Top-notch communication, organizational, and problem-solving skills

A natural knack for sales and business strategy

A keen eye for details and a commitment to professionalism

Confidentiality, positivity, and an upbeat attitude

Success Factors:

Build strong relationships with staff, clients, and families

Maintain a professional image while keeping morale high

Stay sharp—active listening, clear writing, and open idea-sharing are key

Compensation: $30,000.00 - $45,000.00 per year

Start a fulfilling caregiver career with Comfort Keepers

Becoming a Comfort Keepers®️ in-home caregiver is a great way to make a difference in the lives of seniors and their families and to make a positive impact on your own life. The caregiver hiring process is designed to be simple and convenient for applicants.

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External Client Care Coordinator Helping Hands, Strong Plans

Job Description - External Client Care Coordinator Helping Hands, Strong Plans

Start a fulfilling caregiver career with Comfort Keepers

Similar Client Care Coordinator Jobs in the US

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