Eye Care Professional

Description

At Opti-mart, a Sight360 company, we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service.

We are looking for an energetic and highly customer focused Eye Care Professional to join our Opti-Mart team!

Requirements

The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses.

Essential Functions and Responsibilities:

• Obtain patient’s prescription from ophthalmologist or optometrist
• Gather patient’s information including vision and medical insurance information
• Schedule, confirm and maintain appointments
• Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
• Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face.
• Prepare and submit the order to the proper lab for manufacturing
• Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
• Assist with frame inventory, contact lens inventory, marketing materials and office supplies
• Teaching patients how to wear and care for both contact lenses and eyeglasses
• Repairing or replacing broken frames
• Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
• Multi-tasking to help patients in a timely manner

Position/Type/ Expected Hours of Work:

This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.

Potential for evening and weekend hours as required.

Travel:

The role may require travel to other locations in the area to support business needs.

Qualifications:

• Minimum 2 years' experience in Retail Sales
• Ability to demonstrate strong customer service skills.
• Optical experience PREFERRED.

Skills and Abilities:

• Customer service oriented
• Excellent interpersonal and communication skills
• Problem solving skills required
• Managing multiple patients
• Assisting patient in selections of proper eyewear
• Teaching patients
• Computer proficient
• Able to perform necessary math skills

Benefits

• 8 Paid Holidays
• Paid Time Off (begins to accrue immediately)
• Medical, Dental, Vision Insurance
• 401k and match
• Employee Recognition Events