F and B FOH Supervisor

Job Summary:

Under the direct supervision of the Manager or Director, this position provides supervision for the day-to-day operations in the Restaurant.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Job Functions:

• Assists in the following areas:
• Training staff
• Interviewing candidates and hiring new employees
• Provide general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Restaurant Promotions always
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility, or safety issues
• Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
• Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensures all staff maintains a clean and orderly server station
• Resolves employee disputes
• Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintains excellent guest service
• Assists Kitchen Manager with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finds or provides coverage in the Front of House in the event of employee call outs
• Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviews guest comment cards and delivers the results to Management
• Rotates server stations and assign early outs in a fair and consistent manner
• Performs additional duties as requested by management

Work Environment and ADA Requirements:

• Must be able to stand for entire shift. Must be able to work in an environment with loud background noise. Must be able to lift, push, pull and carry up to 25 pounds on a frequent basis. Must be able to stoop, bend, reach, twist, crouch, squat, lift. Must be able to listen and respond to visual and oral cues. Must be able to move freely about all areas of the restaurant, both Front and Back of House.

Required Work Cards/Licenses/Certificates:

• ServSafe Certification preferred.

This job description and analysis in no way or form states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties as assigned by their supervisor or manager.