Facilities & Operations Manager

Summary:

The Facilities and Operations Manager provides leadership and oversight for the organization’s facilities, maintenance, and kitchen operations to ensure all locations are safe, functional, compliant, and well maintained. This position supervises facilities and kitchen staff, manages preventive maintenance and facility improvement projects, coordinates contractors and vendors, supports departmental budgets and purchasing, and ensures compliance with applicable safety, licensing, food service, ADA, and emergency preparedness requirements. This position also serves as the primary point of contact for basic employee technology needs and supports organizational events and projects that require facilities coordination.

Essential Job Functions:

• Provide leadership and support to ensure efficient facilities & kitchen operations. 
• Supervise facilities and kitchen staff, including hiring, training, scheduling, and performance management.
• Ensure all facilities comply with local, state, federal, and Boys & Girls Clubs of America safety and licensing regulations.
• Ensure ongoing compliance with ADA requirements and emergency preparedness protocols.
• Develop and manage preventative maintenance schedules and safety inspections.
• Perform or coordinate general maintenance tasks including plumbing, electrical, HVAC, and repairs.
• Respond promptly to facility emergencies and maintenance requests.
• Maintain accurate records for inspections, repairs, and maintenance schedules.
• Lead and coordinate facility improvement projects including renovations and upgrades.
• Collaborate with leadership to develop capital improvement plans.
• Track project timelines, budgets, and milestones; communicate updates to stakeholders.
• Build and manage positive relationships with contractors, vendors, cleaning company and inspectors.
• Coordinate contractors and vendors for specialized maintenance and facility projects.
• Ensure compliance with health, food safety, and sanitation standards in kitchen operations.
• Provide support and oversight of Child and Adult Care Food Program guidelines and reporting.
• Manage procurement of supplies, materials, and equipment related to facilities and kitchen operations.
• Assist with budgeting for facilities and kitchen departments.
• Serve as the primary point of contact for employee technology needs by troubleshooting basic issues and escalating more complex concerns to the appropriate internal or external resource.
• Support the planning and coordination of organizational events and projects to keep locations well-maintained and functional.  
• Perform additional tasks assigned by the Chief Operations Officer or other senior leadership.

Education and Experience Requirements:

• Proven experience providing leadership, direction and support to team members. 
• Experience in facilities management, maintenance or related field. A minimum of five years is preferred, two years is required. 
• Must be at least 18 years of age with a valid driver’s license and a minimum of four years of driving experience. 
• A valid CPR Certification or the ability to obtain and maintain CPR certification within 90 days of employment is required. The Boys & Girls Clubs of the Sioux Empire does provide training for those not certified.

Skills and Knowledge Requirements:

• Strong project management and team leadership skills. 
• Working knowledge of building systems, preventative maintenance practices, building codes and workplace safety regulations.
• Experience supervising staff and coordinating contractors, vendors, and inspectors.
• Strong organizational skills and attention to detail. 
• Excellent interpersonal, verbal, and written communication skills.
• Ability to troubleshoot basic technology and equipment issues and determine when concerns require escalation. 
• Ability to work independently, exercise sound judgement and maintain effective working relationships across departments.  

Work Environment and Physical Requirements:

• Constant hearing, hand-eye coordination, mind-eye coordination.
• Intermittent speaking, standing, walking, kneeling, lifting, reaching, and squatting.
• Potential exposure to communicable diseases.
• Frequent lifting of objects under 50 pounds, and occasional lifting of items up to 75 pounds.
• Indoor and outdoor work with exposure to extreme temperatures in summer and winter.

Pre-Employment Screenings:

• Pre-employment screenings may include, but not limited to, the following: drug screen, criminal background check(s), child abuse/neglect screening(s), driving history screening(s), and reference checks.

The information presented in this document indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or represent a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. This position may be cross trained to work in other functions of the organization, and additional requirements including work environment and physical may apply in those instances. Boys & Girls Clubs of the Sioux Empire reserves the right to change, add, or remove any components at any given time, with or without notice.