Facilities and Workplace Team Lead

Join our Facilities & Document Management Unit as a Workplace Team Lead!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

The Workplace Lead is accountable for the strategic, operational, and financial management of Luminor’s workplace, real estate and facilities portfolio across Estonia, Latvia, and Lithuania, including three headquarters and regional branches. The role ensures safe, sustainable, cost efficient, and employee centric workplaces, aligned with Luminor’s business strategy, ESG commitments, and hybrid working model.

How You Will Make an Impact

Workplace & Facilities Leadership

• Lead and develop the facilities team, providing direct supervision and ensuring roles and expectations are clearly defined and aligned with Luminor’s strategic goals and values

• Shape and execute the Baltic workplace strategy across HQs and the branch network, ensuring alignment with business needs, hybrid work models, employee experience, and cost objectives

• Translate business and people strategies into modern workplace concepts that enable effective collaboration, focus work, and customer engagement

• Drive continuous improvement and modernization of facilities services through data, automation, and best‑practice approaches, including space utilization, portfolio optimization, and sustainability/ESG initiatives

• Act as a trusted advisor to senior management on facilities, real estate, and workplace strategy

Operational Excellence

• Own end‑to‑end facilities operations, including vendor management for maintenance, cleaning, security, workplace services, and car fleet management

• Ensure compliant and effective Health & Safety and Fire Safety operations across Luminor

• Set, monitor, and improve service level agreements (SLAs), KPIs, and cost transparency across all facilities services

• Secure high and consistent service quality across the Baltics while respecting local regulatory needs and operational differences

• Oversee accurate data collection and reporting related to ESG, energy consumption, and regulatory requirements in close cooperation with ESG, Finance, and Risk teams

People Leadership

• Empower team members to define measurable objectives, prioritize effectively, and deliver on expectations with clarity and accountability

• Delegate responsibilities in line with competence and seniority, ensuring team members are equipped and supported to perform successfully

• Foster team development through regular feedback, coaching, and prioritization of learning and growth activities

• Attract and retain talent by selecting the right people, ensuring smooth onboarding, supporting wellbeing, managing underperformance, and securing succession and development plans

• Promote a strong risk‑aware culture by ensuring proper training, supporting risk identification and mitigation, and escalating issues when needed

What Makes You a Great Fit:

• Ability to read technical drawings

• Knowledge of health & safety regulations

• Ability to manage construction and development projects

• Ability to write internal procedures in area of expertise

• 3-5 years experience in facilities management (preferably Baltic-wide responsibility)

• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 4,760 - 6,180 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 16th of April. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!