Facilities Applications Analyst

The Facilities Applications Analyst will be responsible for supporting Facilities leadership in identifying and acting on growth opportunities using a data-driven approach to improve application utilization, performance and data accuracy. Specifically, this role directly supports management and the facility operations team by providing subject matter expertise, quality control and user training resources for one or more applications, such as Smartsheet, M365, and GitHub.  Strong learning, teaming and teaching skills are highly valued and required. Demonstrated commitment to growth in application knowledge is expected, and behavior and actions that are in alignment with the QTS Customer Creed.  

RESPONSIBILITIES, other duties may be assigned.

• Serve as the Subject Matter Expert and technical resource for various applications utilized by Facilities teams.

• Build strong working relationships with global application administration and Site operation teams to facilitate feedback from the end users and drive application improvement and innovation.  

• Recommend, prioritize, coordinate with application administrators and track to completion platform enhancements.

• Generate and export reports to enable data-driven decisions by Facilities leadership.

• Work with sites and leadership to assist with building visualizations and providing summary reports.

• Analyze datasets and information to identify application improvement opportunities.

• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results.

• Track and report status of project actions taken to drive application improvements.

• Recommend changes and update written policies and procedures.

• Craft quality professional written communications and templates.

BASIC QUALIFICATIONS

• Bachelor’s Degree or equivalent professional experience.

• Prior experience or willingness to learn the required business applications, including Smartsheet, M365, and GitHub. 

• Prior experience or willingness to learn Data Center Operations.

• US Citizenship for this position is required by law due to federal customer contracts. 

PREFERRED QUALIFICATIONS

• Proficiency with APIs and Python programming.

• Two or more years of experience supporting M365, Smartsheet, and GitHub. 

• Two or more years of experience supporting Data Center Operations.

• Certifications related to M365, Smartsheet, or Data Center Operations.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills

• Exhibits excellent interpersonal skills with all levels of the organization

• Uses organizational skills to determine prioritization and appropriate multitasking

• Focuses on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses

• Performs necessary and timely follow-up, escalating appropriately if necessary

• Ability to work independently as well as part a team

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.