Facilities Coordinator

The Facilities Coordinator will support the effective administration of facility policies and procedures to ensure well-managed, well-maintained, and secure Westby Co-op Credit Union (WCCU) branch locations throughout Southwest Wisconsin. This role will assist in providing a safe, and enjoyable staff and member experience.

Principal Duties and Responsibilities:

• In collaboration with the Facilities Manager, perform routine branch assessments and ensure all equipment, systems and properties are maintained and operating within normal parameters. 
• Assist in gathering cost estimates for budgetary capital items and improvements.
• Perform minor repairs and routine maintenance to buildings, equipment, and grounds to ensure safety, regulatory compliance, prolonged service life, and appearance, as needed.
• Assist with outside service and repair work of all WCCU properties. 
• Assist with maintaining grounds, parking lots, and driveways. Complete snow removal from walkways.
• Weed flower beds and may assist with trimming outside hedges/trees.
• Support the Technology Department with equipment installations and projects, as requested.
• Work effectively with the WCCU Accounting team to process vendor invoices.
• Perform bid analyses and make recommendations on vendor contracts based on cost effectiveness.
• Off-duty response to facilities related emergencies. Contact appropriate personnel in response to emergency situations.
• Pick up litter, both inside and outside. 
• May assist with a variety of cleaning assignments, as needed.
• Sets up rooms and areas for meetings and activities.
• Attend training sessions and complete required training in a timely manner. Attend and participate in other group or company meetings as required.
• May also be required to distribute and intercept mail, work with postage machine, and perform various mail room duties as needed.
• Deliver materials to departments and branches.
• Provides back-up courier services, ensuring timely delivery of materials and supplies to the Credit Union’s various locations.
• Perform other duties as may be deemed necessary.

Work Relationships and Scope: Reports directly to the Facilities Manager. Will have regular contact with vendors, and all employees across the credit union. 

Performance Dimensions:

• Must maintain the integrity of confidential business information and follow all guidelines on confidentiality.
• Provide outstanding services to co-workers & members.
• Possess the ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.  
• Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude.
• Possess ability to gain the trust and respect of members, management, and employees. Also maintains a positive, professional, team-oriented working relationship with staff and outside vendors.
• Enhance job growth through continuing education, as required or necessary.

Knowledge, Skills and Abilities Required:

Education/Experience:

• Proven experience in a similar facilities position preferred.
• Familiarity with basic carpentry, plumbing, HVAC, and electrical systems.
• Must have a valid driver’s license with an acceptable driving record and be able to operate a motor vehicle in all weather conditions.

Skills and Abilities:

• Ability to use basic cleaning tools, including vacuums, mops, brooms, and other equipment.
• Ability to read and understand labels & instructions on cleaning supplies & equipment used.
• Familiar and skilled with utilizing a variety of tools and equipment in a safe and effective manner.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.  
• Excellent communications skills and proven effectiveness when working with members and staff. Ability to remain calm and tactful when addressing sensitive situations with employees and members.
• Skillful listening, comprehension, and speaking ability to quickly decipher the needs of others and relate the pertinent information requested.
• Comprehend consequences of various situations and refer them to the appropriate staff for resolution.
• Ability to meet attendance standards and work overtime or early hours as requested and approved.
• Demonstrated ability to manage multiple priorities simultaneously. Attentive to details and prioritizing the workday efficiently.
• Demonstrated ability to work collaboratively across all levels and functions of the organizational to coordinate solutions. 
• Comfortable working under pressure and following directions. Ability to be self-motivated and work independently. 
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely. 
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Working Conditions:

Job Conditions/Work Location: The majority of work will be performed in a normal office environment. Hours of work will generally be during regular business hours. There will be some variation in work hours due to special projects, deadlines, education and other concerns. The noise level in the work environment is usually moderate. Will make periodic visits to branch locations.

Physical Requirements: Ability to sit for extended periods of time, regularly access files (some standing, walking, climbing, bending, stooping, lifting and carrying of usually light materials.) Frequent mental and visual concentration required for computer usage.

Equipment Used: Various software programs, telephone, computer, copy machine, calculator, fax machine, and other office equipment.

Hazards: Only those present in a normal office setting; no known hazards. In the course of working with the public, the employee may, on a very limited basis, encounter abusive, aggressive or unpredictable threatening behavior. Must observe safety and security practices at all times.  

Acknowledgment: This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by leadership. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.