Facilities Coordinator

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good. While no one on the team is quite like the other, it's our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Achieve as a Team
• Get Extraordinary Results
• Inspire with Hospitality

ABOUT THE FACILITIES COORDINATOR

The Facilities Coordinator is responsible for coordinating and supporting the day-to-day facilities needs of all Upward Projects locations. This position serves as a key point of contact for restaurant teams, vendors, and contractors, ensuring maintenance requests, repairs, and preventive maintenance activities are scheduled, tracked, and followed through to completion. The Facilities Coordinator plays an important role in keeping our restaurants safe, functional, and operating efficiently by maintaining accurate records, communicating effectively, and ensuring facilities needs are addressed in a timely manner. This position reports directly to the Director of Facilities.

Location: On-site

TO BE SUCCESSFUL YOU MUST:

• Coordinate, prioritize, and track facilities work orders across all restaurant locations, ensuring timely resolution and completion.
• Serve as a primary point of contact for restaurant teams, communicating maintenance updates, service timelines, and outstanding issues.
• Monitor open and overdue work orders, follow up with vendors, and escalate unresolved issues impacting restaurant operations, safety, or the guest experience.
• Schedule and coordinate vendors and contractors for routine maintenance, emergency repairs, equipment servicing, and facilities projects.
• Manage vendor relationships and maintain accurate records of service agreements, insurance certificates, contact information, and required documentation.
• Coordinate urgent facilities requests and emergency vendor dispatch, following established procedures and escalation protocols.
• Track preventive maintenance schedules across all locations, ensuring services are completed, documented, and maintained on schedule.
• Maintain accurate work orders, equipment records, maintenance histories, and service documentation within the facilities management system.
• Identify recurring maintenance issues, vendor performance concerns, and opportunities to improve operational efficiency.
• Support facilities projects through vendor coordination, scheduling, documentation, punch list management, and tracking of project milestones.
• Assist with new restaurant openings, coordinating utilities, equipment installations, vendor services, and facilities-related project requirements.
• Process and track purchase orders, vendor invoices, work authorizations, and departmental expenses in accordance with company policies.
• Support Facilities leadership with budget tracking, departmental reporting, presentations, and administrative coordination.
• Maintain organized records of equipment warranties, permits, inspections, certifications, and regulatory documentation.
• Partner with Facilities leadership and restaurant teams to ensure maintenance activities support operational readiness, brand standards, and an exceptional guest experience.

WHY YOU'LL LOVE UPWARD PROJECTS

• Medical with company contribution
• Vision and Dental Insurance
• Paid time off and earned paid sick time
• 401K with company match
• Flexible Spending and Dependent Care Accounts
• Teledoc Services for all team members
• Long Term Disability, Life Insurance, and AD&D
• Paid Parental Leave
• Meal Discounts and Perks
• Mental Wellness and Life Event Management programs
• Anniversary recognition and rewards

EDUCATION / CERTIFICATIONS

• High school diploma or GED equivalent required.
• Associate's or bachelor's degree in Business Administration, Facilities Management, or a related field preferred.
• Training or experience with computerized maintenance management systems (CMMS) or work order management software preferred.
• Additional training or certifications related to facilities management, maintenance coordination, or administrative operations are a plus.

QUALIFICATIONS / EXPERIENCE

• 1 to 3 years of experience in facilities coordination, administrative support, property management, maintenance coordination, or a related field preferred.
• Experience supporting multiple restaurant, retail, hospitality, or commercial locations preferred.
• Experience managing work orders, coordinating vendors, scheduling services, and maintaining accurate documentation.
• Experience processing purchase orders, invoices, and vendor records preferred.
• Familiarity with preventive maintenance schedules, equipment service records, and facilities-related compliance documentation preferred.
• Ability to manage multiple priorities, work independently, and maintain strong communication and follow-through in a fast-paced environment.