Facilities Maintenance Supervisor - Dollywood Theme Park - Exempt

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Facilities Maintenance Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Facilities Maintenance Supervisor will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Facilities Maintenance Supervisor manages, develops, and implements strategies following company policies and procedures ensuring the efficient maintenance of all Dollywood Parks & Resorts assets and infrastructure in compliance with state and federal regulations. Responsible for the daily scheduling and workload of the resort’s facility maintenance team.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Daily supervision of maintenance senior techs and hosts following company policies and state/federal regulations


• Ensure appropriate maintenance of Dollywood equipment and rental equipment


• Able to troubleshoot and come up with maintenance solutions


• Complete work requests, work orders, special projects, P&L reviews, development and implementation of applicable PER's and budgets as approved


• Develop and coach maintenance hosts to meet required goals while focusing on consistent improvement


• Effectively and efficiently utilizing resources to ensure that completion dates and budget or allocation targets are attained


• Ensure proper scheduling of employees and job assignments; fill in when necessary


• Identifies staff development and training needs to grow professionally and assume greater responsibilities and ensures that training is obtained


• Assist in ensuring appropriate maintenance for all buildings, walkways, fences, and related utility infrastructure outside of day-to-day operating needs


• Ensure training of new hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program


• Maintain organized documentation of work performed and recommended maintenance


• Ensure preventive maintenance programs and inspections are completed within a timely manner


• Maintain strict confidentiality and judgment regarding privileged information


• Practice Servant Leadership Management that ensures all employees are treated fairly and provides them with the information, training, encouragement, respect, discipline, and resources to do their jobs


• Ensure that all new construction or modification of existing property is completed in accordance with engineering blueprints, architectural drawings, and artist renderings
  
  
  
  
  
  
  
  
  

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or GED required/College Degree preferred


• Minimum of five years’ experience in capital planning, construction contract negotiation, and project supervision with annual projects of at least $2MM preferred


• Minimum of five years’ experience overseeing maintenance of theme park major attractions, or similar industrial experience preferred


• Minimum of five years’ experience supervising at least 4 direct reports with demonstrated servant leadership skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, and providing positive feedback


• Must have a valid TN Driver’s License with current automobile insurance and be able to drive company vehicles as required


• Must successfully complete a background check including motor vehicle and pre-employment drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must be committed to continuous improvement


• Must maintain a professional appearance with good personal hygiene


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Able to comprehend instructions and retain information


• Able to perform duties consistently with creating a safe and secure environment for hosts and guests


• Able to be flexible and handle frequent changes in priorities


• Able to add, subtract, multiply and divide with accuracy


• Must be able to communicate effectively with Hosts and Guests using approved methods of communication


• Able to tolerate various temperatures while working indoors and outdoors


• Able to meet the physical demands of the job


• Able to work outdoors


• Able to work comfortably at heights up to 60ft

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting


• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces


• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions


• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors


• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.