Facilities Management Coordinator

Summary

We are seeking a highly organized, proactive, and technically knowledgeable Facilities Operations Coordinator to support the Senior Director of Facilities in managing day-to-day operations across 31 emergency healthcare facilities. This role requires hands-on engagement with vendors, contract management, issue resolution, and cross-functional coordination to ensure seamless facilities operations and high standards of care environments.

Responsibilities

Vendor and Contract Management

• Maintain a master database of all vendors, services provided, contract terms, renewal dates, SLAs, and point-of-contact information.
• Track and evaluate vendor performance and escalate non-compliance or subpar service delivery to the Senior Director.
• Serve as the primary liaison between facilities director and external service providers (e.g., housekeeping, HVAC, electrical, plumbing etc.).

Facilities Operations Support

• Triage and respond to daily facility-related issues reported from any of the 31 emergency healthcare facilities.
• Prioritize and dispatch service requests for critical systems including plumbing, electrical, HVAC and radiology equipment.
• Monitor resolution timelines, communicate updates to site leadership, and ensure completion of work to expected standards.
• Assist in planning, scheduling, and overseeing preventative maintenance programs in collaboration with vendors and local facility teams.

Technical and System Oversight

• Maintain knowledge of basic operational standards and troubleshooting protocols for key facility systems:

1. HVAC (RTUs, thermostats, filters)
2. Electrical systems (panels, lighting, outlets)
3. Plumbing (leaks, clogs, water heaters)
4. Medical and radiology equipment (coordination with OEMs)

Communication and Collaboration

• Act as a communication bridge between the Senior Director, on-site facility director and vendors.
• Track work orders and ensure documentation (e.g., service tickets, invoices, warranties) is complete and organized.
• Coordinate internal staff training on vendor interaction protocols and minor facility troubleshooting.

Qualifications

• Associate or bachelor's degree in Facilities Management, Business Administration, Healthcare Administration, or related field.
• 2+ years of experience in facilities operations, vendor management, or healthcare support services.
• Familiarity with healthcare environments and regulations is highly preferred.
• Technical literacy in interpreting work scopes related to mechanical, electrical, or clinical equipment.
• Excellent communication and problem-solving abilities.
• Proficient with MS Office Suite, and basic reporting tools.