Facilities Manager

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

NOTE: This role is hybrid and requires 3 days a week in our Phoenix, AZ office.

Job Summary

Our Facilities Manager will report to the Director, Facilities Management and network closely with several departmental disciplines, including Transactions Management and Construction Project Management, and with several corporate disciplines, including Operations, Information Technology, Finance, Information Security, Procurement, Vendor Management, Internal Audit, and Human Resources.   

AAA operates a network of approximately 103 retail branches, Club Owned Fleet tow facilities and Car Care automobile repair facilities throughout Arizona, Northern California, Nevada, Utah, Montana, Wyoming, Alaska.  The Facilities Management department is responsible for managing and maintaining the appearance, operations and quality of these physical facilities.

Essential Functions

• Manage all aspects of the physical facilities within the assigned geographic region and perform quarterly site inspections
• Manage outside vendors for the full range of services, assuring compliance with contractual obligations
• Assure full compliance with Facilities Management and CREM policies and procedures in the performance of job responsibilities. 
• Monitor utility usage and make adjustments in usage patterns to minimize costs.
• Provide project management services for projects and create, implement and supervise Preventive Maintenance plans.
• Drive disciplined business practices to assure the right facilities management decisions are made to improve CREM’s financial and operational performance.
• Develop and manage annual operating budgets and contribute to the development and execution of cost reduction and containment practices
• Receive, review, code and sign Vendor purchase orders and/or invoices in compliance with AAA corporate policies, processes and standards.
• Maintain accurate and current records relating to Facilities Management activities, projects, contacts, etc.
• Participate in the preparation and administration of Request for Proposal (RFP) packages and other tenders for vendor services.
• Develop and maintain emergency procedures and fire safety plans and conduct regular periodic fire and life safety inspections.
• Liaise as the CREM point of contact for interaction with branch managers relative to their facility-based needs, communicating on a regular basis with the branch managers.

Knowledge/Skills/Abilities

• Analytical and financial skills necessary to develop and comprehend strategic plans and budgets.
• Experience in preparing and managing Facility Management level operational and capital budgets.
• Ability to simultaneously manage a large number of extremely complex projects on very tight timetables.
• Computer literate with Microsoft products, especially Excel (able to generate and modify worksheets using formulas and formatting), and web-based programs
• Detail-oriented with solid problem-solving skills and results-oriented with a desire to learn and support new technologies and processes.
• Ability to effectively interface with all departments of the company in a highly professional manner.
• Strong communication skills, both written and oral and effective organizational skills with ability to set priorities manage multiple projects and meet deadlines.
• Knowledge of Security Systems and Building Environmental Systems.
• Project management expertise and knowledge of retail facilities management.
• Ability to look at the facility holistically to identify opportunities for improvement or correction as an aid in planning.

Education & Experience / Licenses & Certification

• BA/BS degree in business or facilities management related field or equivalent experience.
• Minimum 5+ years’ related experience in the facilities management industry and hands-on experience in managing geographically diverse retail branch networks, corporate facilities and outsourced service providers. 
• Valid Driver’s License

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  Requires travel (approximately 50% of the time) by car to visit facilities or to attend business meetings or conferences.  May occasionally require travel by plane or other forms of transportation to visit facilities or to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

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