Facilities Manager

WHAT YOU WILL DO 

Lead the Facilities Team 

• Coach, develop, and drive engagement with Facilities Team members and Porters 

• Ensure all team members are adequately trained, equipped, and held to a high standard 

• Delegate tasks clearly and follow up to ensure timely, quality completion 

• Build a team culture of pride, ownership, and proactive problem solving 

Manage Venue Maintenance and Operations 

• Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure 

• Monitor the operation and proper use of all equipment, building systems, and technology 

• Manage use and inventory of spare parts, maintenance supplies, and equipment 

• Collaborate with the Operations team on building and grounds maintenance priorities 

Control Costs and Compliance 

• Control department budgets and spending with accountability for fiscal performance 

• Maintain all safety, health, and environmental policies and procedures 

• Ensure all city, county, state, and federal maintenance regulations are met 

• Maintain a clean driving record and manage vendor relationships effectively 

Uphold Safety and Standards 

• Proactively identify and address maintenance issues before they impact guests or team members 

• Ensure facilities standards support the overall guest experience 

• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring 

CORE COMPETENCIES FOR SUCCESS 

Drives Results | Consistently achieving results, even under tough circumstances. 

• Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes 

• Maintains a track record of on-time, high-quality completion of maintenance and repair work 

• Fosters urgency in the team for resolving maintenance issues before they impact guests 

• Leads the team to persist and perform even when facing complex or high-priority repairs 

Ensures Accountability | Holding self and others accountable to meet commitments. 

• Monitors maintenance metrics and holds Team members accountable for quality and completion standards 

• Accepts responsibility for venue condition and takes decisive action when standards slip 

• Ensures full compliance with safety, health, and regulatory requirements at all times 

• Follows through on commitments to Operations leadership, vendors, and the broader team 

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals. 

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency 

• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning 

• Aligns Facilities priorities and work plans with the broader Operations team's needs 

• Balances preventive maintenance with reactive repair demands across a high-volume venue 

Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 

• Coaches others on how to build effective maintenance teams and addresses performance gaps directly