Facilities Manager (Boston)

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries. 

USHG has long supported its communities through hunger relief and civic organizations. USHG holds 28 James Beard Awards and numerous accolades for its distinctive style of hospitality.

Who you are:

The Facilities Manager will drive best practices for sustaining safe and well-maintained restaurants across the USHG portfolio. You will ensure all maintenance and capital improvement tasks are of high quality and timely execution. You are a self-starter and are able to operate autonomously. This role is 20% hands-on and 80% working with Facilities Vendor Partners. You will routinely interface directly with operational staff to understand priorities, and plan for immediate and future needs. 

The Facilities Manager will spend their time between our restaurants in Boston and Detroit, with travel expenses paid for by the company. You will be based in Boston and travel to Detroit on a quarterly basis.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality


• Responsible for supporting on site operations teams with facilities upkeep and improvements to maintain safe and efficient restaurants


• Perform maintenance tasks such as painting, patching, small plumbing and HVAC repairs, carpentry repairs


• Review locations proactively to identify current and future maintenance needs before they become emergencies


• Manage capital improvement projects through understanding operational needs, soliciting multiple vendor quotes, selecting qualified bidder and overseeing execution of work


• Ensure facilities are in code and regulatory compliance with local agencies


• Monitor vendor and contractor performance at each USHG location ensuring prompt service intervals, quality of work, and timely invoice processing


• Communicate with operations staff for in-house maintenance issues and communicate with contracted service and repair companies for repairs


• Perform maintenance tasks as needed throughout the businesses


• Maintain positive working relationships with all operational staff and their leadership structure at each USHG restaurant


• Provide on-site support for internal operators or external vendors as needed. This may include off-hours or weekend visits and communications for emergency situations

What we need from you:

• 2-3 years of Facilities Management experience or equivalent construction project management/trade experience


• Previous experience in trades such as plumbing, carpentry, electrical or handywork is strongly preferred


• Ability to lift 50 lb and work in tight places


• Ability to perform light maintenance repairs 


• Computer knowledge/ Microsoft Office 


• Diplomatic communication skills with a high level of integrity 


• Prior management experience is a plus.  Must excel at all points of management:  Planning, Organizing, Directing, and Controlling


• Proficient knowledge of systems and processes in operations


• Ability to demonstrate discretion and leadership in complex employee relations matters


• Ability to embody, teach, and inspire our USHG Beliefs

What you’ll get from us:

At Union Square Hospitality Group, we believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Facilities Manager, you’ll enjoy:

• Competitive pay and bonus potential: Annual compensation of $75,000 - $85,000, plus eligibility for a performance-based bonus, with consideration for your experience and impact. Travel expenses such as hotel, dining stipend, etc. will be paid for by the company


• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care


• Time to recharge: Generous paid time off and paid parental leave to support life outside of work


• Investing in your future: A matched 401(k) plan to help you grow long-term savings


• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.


• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship


• Hospitality perks: Annual dining credit and a 51% dining discount across the entire USHG family of restaurants


• Convenience & flexibility: Pre-tax commuter benefits for transit and parking


• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong


• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships


• Center the salt shaker with an unwavering commitment to excellence and the values that matter most


• Write a great next chapter. The road to success is paved with mistakes well-handled


• Bring a charitable assumption and err on the side of generosity


• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, we'll consider your experience and other job-related factors in determining your pay.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.