Facilities Operations Supervisor (Evening Shift)-Smoky Mountains Resort

The Engineering Supervisor is responsible for leading a team of general maintenance technicians to provide service to owners and guests in the maintenance and repair of timeshare guest units and assets. This individual will participate in the training and supervision of their team. This Supervisor will serve as a role model, develop talent, provide staff support in handling complex situations, and ensure the staff’s commitment to meeting service expectations. This supervisor will provide direct supervision of engineering maintenance teams to ensure proper response to requests for service, planned maintenance, and preventative maintenance. This individual must be knowledgeable in the procedures and safety measures associated with industry and company standards. 

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. 

COMPANY BENEFITS:

• Growth Opportunities & stability


• 401K


• Comprehensive Benefits-Medical, Dental &Vision Plans


• EAP-Employee Assistance Program


• Paid Time Off


• Tuition Reimbursement


• Discounts through IHG, company Perks website & Vacations using ClubGO and more....

Shift: Evening shift 2:30pm-11pm Monday-Friday but must have flexibility to work weekends and various shifts depending on business needs.

ESSENTIAL DUTIES AND TASKS:

• Supervise work assignments, response and problem resolution, provide technical support to all maintenance personnel.


• Assists with oversight of entire facility, including all units, all pools/recreation areas, administrative and sales offices.


• Identify, troubleshoot, and resolve concerns as it relates to the upkeep and maintenance of the grounds and resort common areas. 


• Implement and facilitate skills training for assigned teams. Assure all policies and procedures are being followed.


• Assist in controlling department budgetary expenditures.


• Perform any other duties deemed necessary by the Senior Manager, Facilities Operations and General Manager.


• Must be able to fully troubleshoot HVAC unit.


• Must have extensive knowledge and experience on appliance repairs.

SUPERVISORY RESPONSIBILITIES

Directs and assists maintenance technicians for keeping equipment in safe and operable condition. Follows and coaches’ maintenance technicians in the adherence to guidelines set forth in the employee handbook and brand standards and makes responsible decisions based upon these guidelines.

EDUCATION and/or EXPERIENCE

• High school diploma / GED


• 3+ years of experience in a leadership role preferred


• Minimum of four years combination of work experience and/or vocational training

CERTIFICATES, LICENSES, REGISTRATIONS

• Certifications are preferred. 

QUALIFICATIONS

• Must be at least 18 years of age or older


• Demonstrates a sincere dedication to provide an unsurpassed level of ownership and guest satisfaction


• Demonstrates a professional appearance and pleasant personality


• Demonstrates a high degree of judgement and making sound decisions


• Ability to maintain a high level of accuracy and organization


• Ability to read, write, and follow oral and written standard operating procedures


• Ability to communicate effectively with guests and staff


• Must have strong troubleshooting and face to face guest communication skills.


• Must be able to follow written instruction and complete documentation associated with unit maintenance to include using company work order software.


• Familiar with fire/ life safety systems