Facilities Services Assistant - The Marquardt

The Marquardt, an Illuminus Community, is hiring for a Facilities Services Assistant.

Set on a 52-acre campus with rolling green lawns, gorgeous trees and flowers and paved walkways, The Marquardt offers assisted living, memory care, and skilled nursing care as well as independent living options for older adults in Garden Homes and apartments.

Established in 1969, The Marquardt has continued to transform expectations of senior living with ever-evolving and expansive options in Watertown, Wisconsin, conveniently located halfway between Madison and Milwaukee.

Pay starting at $19.53 per hour

• Responsible for on-call services, if assigned.
• Receive, prioritize, and enter Independent Living resident work orders into the maintenance management system.
• Track progress of work orders and follow up to ensure timely completion.
• Communicate updates to residents with professionalism and clarity.
• Provide courteous, timely responses to residents, demonstrating patience and a service-oriented approach.
• Maintain organized filing systems for maintenance logs, vendor documentation, safety documentation, and regulatory records.
• Assist with supply management, invoice processing, and purchase orders through the organizations management systems.
• Support preventative maintenance scheduling and documentation through the organizations management systems.
• Coordinate vendor visits, deliveries, and service appointments.
• Maintain records required for state, federal, and accreditation compliance (e.g., life safety, fire inspections, equipment testing, and state and federal surveys).
• Assist with ordering, receiving, distributing materials and maintaining established par levels.
• Help coordinate room setups, community event logistics, and facility-wide communications.

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QUALIFICATIONS:

1. Commitment to quality outcomes and services for all individuals.

2. Excellent communication and customer-service skills.

3. Proficiency with office software (email, spreadsheets, databases, etc.).

4. Strong administrative and organizational skills.

5. Ability to maintain and protect the confidentiality of information.

6. Ability to exercise independent judgment and make sound decisions.

7. Ability to adapt to change.

8. Tolerant of interruptions and willing to be flexible with daily schedule.

9. Must have a valid driver’s license, a good driving record and provide auto insurance with Marquardt minimum coverage requirements.

EXPERIENCE AND TRAINING:

1. At least 18 years of age.

2. High school degree required.

3. Experience in senior living, healthcare, or hospitality preferred.

4. Ability to multitask in a fast-paced, resident and hospitality-focused environments.

Benefits

• Health, Dental, & Vision Insurance
• 401(k) with Company Match
• Financial and Retirement Planning at No Charge
• Paid Time Off and Holidays
• Basic Life Insurance & AD&D - Company Paid
• Short and Long Term Disability - Company Paid
• Voluntary Ancillary Coverage
• Referral Bonuses
• Employee Assistance Program
• Current WI Social Worker License
• 1-2 years experience in Social Work within healthcare (preferred)
• Attention to detail
• Exceptional Communication and Customer Service
• Reliable
• Ability to follow through on tasks and meet deadlines

Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart, and management support and consulting.

The people of Illuminus are not just our colleagues, our employees, our residents—they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.