Facilities Specialist

Job Title: Facilities Specialist

Reports To: The Facilities Specialist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Facilities Specialist is responsible for ensuring the efficient operation, safety, and maintenance of the workplace. This role encompasses oversight of building systems, routine inspections, and preventive maintenance in partnership with the union engineer, as well as the execution of light electrical, plumbing, and locksmith tasks. 

Duties and responsibilities include:

Start the day early by opening all floors and ensuring everything is in order. If issues arise, take immediate action, either resolve them internally or call vendors on-site promptly.

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  Perform daily facilities checks, oversee pantry equipment, adjust temperatures, and conduct light electrical, plumbing, and locksmith tasks.

  
  


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  Monitor and review CCTV footage, inspect fire extinguishers, and serve as fire guard when necessary.

  
  


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  Collaborate with the union engineer on preventive maintenance and complete engineering rounds when required.

  
  


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  Supervise cleaning staff and on-site vendors, ensuring quality and compliance with standards.

  
  


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  Support office operations by managing mailroom functions, furniture installations, equipment repairs, and small projects.

  
  


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  Respond to emergencies 24/7 as part of the escalation team and provide guidance on building policies and procedures.

  
  

Competencies:

• Results-oriented.


• Driven by client satisfaction.


• Strong integrity, solid business ethics.


• Excellent presentation and interpersonal skills.


• Excellent English written and oral communication skills.


• Expert in customer service skills, professional attitude and appearance.


• Good organizational skills.


• Ability to maintain confidentiality.


• Attention to detail.


• Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.


• Able to convey information and ideas through speech in ways that others will understand.


• Able to listen to and understand information and ideas presented through spoken words and sentences.


• Able to speak clearly so listeners understand, identify and understand the speech of another person.


• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.


• Flexibility in dealing with simultaneous projects.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required. Higher level degree preferred in: Facility Management, Business Administration, Information Management, Construction Management, Engineering, or similar.


• 2+ years of facilities or maintenance required.


• Previous management, supervisor, or lead experience.


• Ability to build business relationships and interact effectively with C level executives.


• Solid understanding of selling skills.


• Exceptional computer skills.


• Industry related experience a plus.


• Driven by client satisfaction, with proven track record of diplomacy and ownership.


• Strong integrity, solid business ethics.


• Strong team approach to account management.


• Creative strategic thinking and performance.


• Required to maintain an overall professional appearance and attitude.


• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.


• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.


• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).


• Physically able to talk on the phone and input data simultaneously.


• Ability to lift or move 40 lbs. or greater frequently.


• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: None.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.