Facilities Supervisor

Summary

The Facilities Supervisor is a working manager that coordinates the daily operations of the Facilities team responsible for maintenance and repair of all agency facilities, grounds, and fleet vehicles. The Facilities team conducts a broad range of duties to ensure safe, functional, and well-maintained environments that support staff in delivering exceptional care. Responsibilities include coordinating and/or performing groundskeeping, skilled and finish carpentry, painting, basic plumbing, minor electrical work, roof repair, basic masonry and concrete, and routine vehicle maintenance tasks.

The position reports to the Director of Facilities and Asset Management and assists in project planning, managing key performance indicators (KPI), and monitoring budgets to help ensure facilities and fleet operations are effective, efficient, and aligned with established standards

Principal Duties and Responsibilities

Supervision and Leadership

• Lead and supervise Maintenance/Carpentry Technicians, including:
• assigning work
• setting priorities
• monitoring performance
• providing ongoing coaching development to support skill growth, accountability, and quality work
• Manage day-to-day operations of the Facilities department and ensure clear communication with team, vendors, and internal clients.
• Leverage a suite of digital tools to manage workflow, monitor operational performance, and proactively identify and address performance gaps to support continuous improvement
• Assist with budget planning and monitoring to ensure cost-effective resource utilization
• Develop and manage on-call schedules/after-hours coverage, ensuring timely response to issues

Maintenance and Operations

• Oversee and perform preventive maintenance inspections, maintenance and repair of facilities vehicles, equipment, and grounds and as needed coordinates with appropriately licensed professionals for advanced diagnostics, regulated repairs or work requiring certification
• Maintain all equipment, facilities, grounds, and worksites in a clean, safe, and organized condition, including the Maintenance Shop.
• Ensure all maintenance activities meet applicable code requirements and safety standards including but not limited to The Joint Commission.
• Ensure timely and thorough response to work orders.
• Conduct routine inspections and maintenance of buildings, mechanical systems, equipment, and grounds according to defined programs to prevent, identify and resolve issues timely proactively mitigate decline or failure.
• Maintain accurate records of maintenance activities, repairs, inventory, and equipment status.

Construction and Project Support

• Assist in planning and executing construction, renovation, and improvement projects across CHA.
• Read and interpret blueprints, design plans, and scope documents to guide work execution.
• Lead the coordination of Facilities team, contractors, vendors, and service providers.
• Monitor project progress to meet scope, schedules, budgets, safety, and quality expectations.
• Support project documentation, including estimates, material procurement, and status reporting.
• Identify issues early, solve problems independently, and adapt plans to changing site conditions to maintain efficiency and support project success.
• Contribute to facility design, capital planning, and long-term maintenance strategies by providing residential/commercial field expertise.

Supervision responsibilities

The Carpentry/Maintenance Supervisor supervises the following roles: Maintenance Technician I, II, and III

Core Competency: Supervisors

Supervisors will complete 100% of direct report’s evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations.

All CHA employees have the following expectations:

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Education and Experience Requirements

• 15+ years of experience in construction and/or building maintenance
• 5+ years of supervisory/management experience in leading construction projects and/or maintenance teams is required
• Bachelor’s degree in relevant field of study is preferred.
• License or certification in applicable trade(s) such as Construction Management Technology is desired.
• Solid knowledge of aspects of the construction/remodeling life cycle for both residential and commercial construction.
• Working knowledge of local building codes and jobsite safety standards
• Demonstrated ability to use technology and digital tools effectively. CHA uses a variety of applications to track work tickets, manage its vehicle and equipment fleet, track time, and report status. Supervisor must be comfortable with utilizing the technology (after proper training).
• Proficiency with the Microsoft Office Suite required.
• Must be skilled in Microsoft Office applications and possess strong working knowledge of CMMS and other digital platforms for managing work orders, performance monitoring, scheduling/time-tracking, record keeping, etc. required for facilities operations
• Must have a valid North Carolina’s Driver’s license and able to travel throughout our service area
• Must submit to and pass pre-employment drug screening, criminal records check and DMV/MVR checks.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, walk, use hands to type, handle, or feel, reach with hands and arms, stoop and kneel. Applicant must be able to lift and move up to 50 pounds. Specific vision abilities include close, distance, peripheral, and depth perception.

The work environment will contain moderate noise. The employee is, on occasion, exposed to extreme weather conditions, toxic fumes, or airborne particles.