Facilities Supervisor

Job Summary

Reporting to the Chief Financial Office, the Facilities Supervisor will provide leadership and supervision as part of facilities management department. The position is responsible for ensuring FamilyAid’s contractual and statuary compliance requirements and standards related to shelter and EA facilities are always met. The Facilities Supervisor will be responsible for leading, hiring, scheduling, supervising, developing and evaluating facility staff. The Facilities Supervisor will perform hands-on work alongside their team to complete all required work. The Supervisor works under the direction of the CFO and other program leadership to ensure implementation of agency and program policies and practices that allows the provision of high-quality trauma informed services to FamilyAid’s families and children.

The Supervisor serves as the primary point of contact for facilities-related regulators including the Commonwealth of Massachusetts Executive Office Housing and Livable Communities (EOHLC) and the City of Boston as well as Newton Fire, Police, Public Health and Neighborhood Development departments and their agents. Specifically, the Supervisor will oversees property and realtor, landlord, and neighborhood relationships; regulatory compliance; inspections; repair and maintenance; property and tenant relocations. 

The Supervisor leads a facilities team and numerous contractors and subcontractors who help to maintain more than 75,000 square feet of space. 

 Duties and Responsibilities 

• Possess strong core ethics, integrity, and accountability consistent with FamilyAid’s mission, vision and values.
• Work closely with shelter Directors, supervisors and case management team to ensure that communication between departments pertaining to family services, shelter contract requirements and shelter maintenance support a safe and supportive living environment for all families. 
• Oversee required reporting and documentation, ensuring that case management staff get timely and accurate information related to EOHLC required inspections of shelter units.
• Lead and train staff for orienting new families at move-in walk through, ongoing monitoring and support of shelter living environment, and assistance with move-out & walk-throughs. 
• Support shelter families or staff as needed in the event of a crisis at a shelter facility.
• Responsible for the tracking of maintenance requests on behalf of families and staff, as well as the follow-up when tasks are completed.
• Ensure notification are sent in timely manner for all maintenance and construction projects.
• Ensure that all families have all supplies required to meet FamilyAid’s standards and requirements of EOHLC shelter contract.
• Collaborate with CFO and department supervisors to ensure all facilities are well maintained with quality craftsmanship in the most cost-effective manner.
• Supports the development of state and city contracts and private fundraising efforts lead by other FamilyAid Departments.
• Supports all bidding requests on capital and high dollar projects needed. 
• Assists in the development and implementation of budgets, and monitors expenditures and controls costs. 
• Lead and manage a team of 2-4 facilities technicians. 
• Conduct monthly staff meetings.
• Hire and train all staff, ensuring all team members are current and compliant with all training courses and required certifications as required by FamilyAid. 
• Complete quarterly performance evaluations for all direct reports. 
• Supervise and schedule staff to always ensure shift coverage.
• Develops and implements a continuation of operations plan (COOP) and provides on-site crisis management as necessary during facilities, weather, and other emergencies. 
• Is responsible for keeping all inspections current without interruptions. (Calendar of Inspections)
• Advises the Chief Financial Officer and operations staff on headquarters building and maintenance systems including HVAC, safety, sanitation and cleaning. 
• Inspect and report on the exterior of every property in FA site portfolio weekly checking for trash, litter, damage, and safety
• Ensure cleanliness of yards and proper trash storage.
• Monitor the condition of all units including furniture, furnishings, appliances and building systems, site visits and regular weekly inspections
• Assist in ordering all supplies, equipment and related services for shelter Compliance.
• Identify property issues and take appropriate action to correct compliance violations with guidance from the CFO, CEO and Senior Leadership team.

• Building systems (HVAC, plumbing, electrical) knowledge/experience required; five plus years preferred
• High-school degree is required
• Bi-lingual, Spanish preferred
• Strong preference for property management experience in a social service organization. 
• Ability to lift and carry 50 pounds.
• Ability to visit multiple locations daily using personal vehicle 
• Excellent computer skills and knowledge of Microsoft Office and databases.
• Excellent verbal and written communication skills. 
• Knowledge of office systems including file management, phones, computers, and office equipment.
• Excellent troubleshooting skills.
• Ability to handle multiple tasks and requests simultaneously.
• Experience and familiarity with social service agencies and homelessness situations.
• Valid Mass. Driver’s license.
• Good listener, empathy: taking another person’s perspective, compassion: showing kindness, ability to talk openly, flexibility, comfort with ambiguity (the unknown), self-regulation skills: managing one’s own emotions, boundaries, ability to partner with a client, work as a team, respect a client’s point of view and choices

Work Schedule and Location:   This position is fully onsite at FamilyAid’s Main office or at programs located 

throughout the city of Newton . FamilyAid’s headquarters is located at 3815 Washington Street, Boston, MA 02130. Some work onsite at headquarters, at programs or with donors will be required. FamilyAid’s normal business hours are Monday- Friday, 8:30 AM-5 PM, 40 hours/week. Some evening availability is required, with the flexibility to best meet department needs. Position requires participation in on call rotation approximately one weekend per month. 

Salary Range: $75,000 - $82,000

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, veteran status, gender, gender identity, sexual orientation, or age.