Facilities Support Manager

Under the supervision of the Senior Facilities Manager, the Facilities Support Manager is responsible for supervising and managing the day-to-day functions and operations of the Facilities Support Team. This role handles various tasks related to facility maintenance, warehouse operations, and overseeing the needs of the corporate apartments for our incoming healthcare professionals (HCPs), ensuring projects are completed to the standards of the organization. The Facilities Support Manager is responsible for maintaining quality of service, managing preventative maintenance, responding to requests and outages, and participating in and implementing in the creation of housing rules, and assisting in emergency preparedness.

Essential Functions of the Job:

• Guide the development of the Facilities Support team to ensure general and detailed maintenance and minor repairs to the building office spaces are completed as required
• Coordinate the staffing, training, and scheduling, in the department to ensure appropriate staffing to maintain safe and efficient operations
• Oversee the work of contracted service vendors to ensure preventative maintenance and contractual compliance; report any on-going concerns to Senior Facilities Manager
• Identify, analyze, and resolve clear blockers, and clearly communicate work to ensure Facility Support team and vendors can work quickly and effectively within designated timeframes, standards, and/or budget constraints • Manage established repair/maintenance programs and work schedule for all operational aspects of the corporate offices, warehouse, and apartments
• Supervise set-up of company events and meetings, and prepare facilities for corporate visitors
• Manage work orders submitted of building and apartment units through the company platforms, to ensure traceability and manage to completion in a timely manner
• Respond to apartment and tenant needs and be available as an essential staff member in emergency situations, including hurricane and tornado threats
• Provide instructions during Welcome Lecture for Apartment Rules and Expectations to be sure HCPs remain compliant
• Lead property management initiatives and conduct weekly inspection of approximately 20 apartment units to monitor cleanliness and maintenance
• Maintain security of office keys at all locations and apartment keypads, troubleshooting any issues that may arise
• Oversee internal apartment communications to HCPs
• Coordinate apartment assignments for all incoming HCPs with the Logistics team
• Assist and implement with the creation of Housing rules in accordance with company policies, procedures, and applicable laws and regulations
• Facilitate tenant move in and out procedures
• Communicate with internal teams on status of apartments as required
• Manage the coordination of apartment units, including utilities, case goods, and supplies
• Provide administrative backup and support to Facilities Support Team for security access systems, as needed

Education, Training, and Experience:

• High School Diploma, Associate degree preferred, or equivalent combination of education and experience will be considered
• Minimum 5 years related experience in maintenance • Minimum of 2 years of managerial experience
• OSHA 10-hour certification required; OSHA 30-hour certification preferred
• Ability to problem solve under light supervision while managing many details • Ability to handle and respond to emergency situations
• Ability to organize and prioritize multiple tasks within a fast-paced, deadline-driven environment using tact and discretion
• Ability to effectively communicate (written and verbal) and collaborate with at all levels of management, as well as outside vendors and clients
• Ability to work within a team, as well as independently
• Intermediate MS Office (Excel, PowerPoint, Word, Outlook)

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