Facility Manager

Description

Legacy Parking is a rapidly growing parking asset management company that prides itself on operational excellence, high-touch service, and developing our people. We are looking for a dynamic Location/Facility Manager to join our team in the Chicago market. The Facility/Location Manager is responsible for the complete day-to-day operations of an assigned location or multi-location account/project (such as an office complex, municipal account, or other property). This role acts as the primary liaison with property management, security, tenants, visitors, and clients, while ensuring efficient operations, financial accountability, employee engagement, and superior customer service in our Chicago market!

Essential Duties and Responsibilities

• Oversee daily operations to ensure compliance with company standards and client expectations.
• Act as primary point of contact for property management, clients, and customers, resolving issues promptly and professionally.
• Prepare and review daily, weekly, monthly, and annual financial and operational reports.
• Monitor, review, and analyze market rate structures to remain competitive and profitable.
• Ensure compliance with parking, security, and cash control procedures; participate in audits as needed.
• Drive revenue growth, expense management, and customer satisfaction through operational excellence.
• Recruit, train, lead, and develop a team of employees, including Assistant Managers and Team Leaders, fostering a high-performance culture.
• Identify high-potential employees to support organizational growth and succession planning.
• Oversee payroll processing, timekeeping accuracy, and collaborate with HR to ensure wage/hour compliance.
• Handle employee relations issues with fairness and alignment to company policy.
• Monitor facility maintenance and cleanliness, recommending improvements to enhance customer experience.
• Investigate, monitor, and resolve damage claims; implement safety programs to reduce risks and prevent recurrence.
• Work with General Manager to prepare budgets, financial forecasts, status reports, and personnel reviews.
• Ensure accurate daily cash deposits, monitor audits, and safeguard against inefficiencies or theft.
• Build and maintain strong client relationships to support business retention and growth.
• Implement and manage OSHA compliance and other required safety standards.
• Deliver on all client contractual requirements in partnership with Legacy Parking leadership.
• Lead special projects, programs, and initiatives as assigned.

Minimum Job Qualifications

• 2+ years of management experience in a service-related industry (parking industry experience preferred).
• Prior experience managing teams, staffing, scheduling, and financial/budget oversight.
• Bachelor’s degree preferred.
• Demonstrated ability to lead, anticipate challenges, and develop solutions.
• Proven capacity to manage multiple projects and priorities with flexibility.
• Strong written and verbal communication skills; formal presentation skills a plus.
• Proficiency in Microsoft Office and related technologies.
• Self-motivated, professional, and customer-focused demeanor.

Performance Standards 

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. 

Physical Demands and Working Conditions 

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. 

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs. 

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. Internal Contacts Regular internal contact is primarily with the General Manager, other members of the management team, and line management, professional employees and the hourly workforce.