Facility Services: Shift Supervisor

The Facility Services Shift Supervisor is a working-lead position that is responsible for the day-to-day planning and executing of all housekeeping and/or conversion needs. They will complete assigned tasks by performing duties personally or through delegation to Housekeeping Attendants and Conversion Technicians. The Facility Services Shift Supervisor will also be responsible for overseeing and leading staff to include coaching, performance feedback and disciplinary actions.

• Support management with the coordination of personnel and daily activities involved in the successful execution of department operations on a designated shift
• Participate in pre-shift meetings to facilitate team building, motivation, safety, training, company and event information sharing
• Proactively communicate with staff to assure a high morale and positive work environment 
• Make recommendations to managers regarding performance recognition and rewards 
• Assist shift manager with scheduling of Facility Services staff to ensure deployments are prepared and filled according to shift and event housekeeping and/or conversion needs 
• Execute off-season summer projects and maintenance plans created by managers 
• Participate and assists in training employees on housekeeping and/or conversion “best practices” 
• Assure the health, safety and security of co-workers and guests by following and ensuring staff follow all operational and safety procedures, rules and OSHA standards 
• Assist managers in the investigation, reporting and recordkeeping of all accidents, safety violations and employee disciplinary incidents 
• Provide support with ongoing maintenance and care of all housekeeping and/or conversion equipment 
• Responsible for maintenance of SDS sheets for all chemicals and products, ensuring they are up to date and in the correct locations
• Assist with inspection of building to ensure cleaning standards are maintained at a high level and building remains in a clean and safe state 
• Support department inventory process, resource/supply tracking and recordkeeping 
• Maintain effective working relationships with employees, contractors, guests and visitors 
• Remain flexible and adjusts to situations and exhibits unconditional professionalism 
• Perform other duties, as assigned

• Assist in the oversight and leadership of housekeeping and conversion staff
• Assist in the hiring, training, coaching and development of housekeeping and conversion staff
• Assist with performance appraisals, reporting on employee performance issues and administration of disciplinary action

• Game/Event Night responsibilities:  Yes
• Approximate number of events worked per year: 150+

• High school diploma or GED required
• Minimum 1 year of experience supervising a large, diverse staff
• 1 year of experience in a sports/entertainment venue preferred
• Demonstrated knowledge in the practice and procedures related to all areas of housekeeping and/or event set up, tear down and change overs
• Possesses a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for all the types of events anticipated at the facility 
• Ability to work independently, exercising judgment and initiative 
• Effective written and oral communication skills 
• Excellent time management and decision-making abilities
• Exceptional attention to detail 
• Experience using Windows and Microsoft applications 
• Ability to multitask, meet tight deadlines and work well under pressure 

• Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
• This is an onsite role; flexibility to work a minority of time remotely.
• Ability to work extended hours including late nights, holidays, and weekends as needed
• Ability to lift/carry/move up to 50lbs
• Ability to work in cold/hot indoor and outdoor temperatures
• Ability to work in areas that can become crowded with equipment and/or people
• Ability to climb ladders, kneel, bend, stoop and squat without any physical movement restriction
• Ability to work comfortably at high heights using man lifts, truss, ladders, and catwalks
• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.