Facility Support Specialist

If you are looking for a company that is focused on being the best in the industry and love being challenged with the opportunity to grow your career and make a direct impact on our business, then look no further! Our client is expanding and looking to add to our motivated team of individuals that pride themselves on their strong critical thinking skills, dedication, team focused mentality, and our "can-do/go-getter" attitude. 

What you will do:

• Customer Delight: Engage with nursing homes daily via the phone, email, and text, and make sure all questions are addressed in a timely fashion
• Escalation management: Help assure facilities that we are doing the best job we can by resolving issues that arise
• Technology management: Work with our technology platform in Salesforce to determine the appropriate next action to be taken, and ensure that all the information is entered in our platform on a timely, consistent basis
• Information gathering: Conduct outbound calls with both Physicians and Nursing Homes to make sure they have all the information they need for a visit
• Partnering with the Logistics Coordinator: Relay scheduling changes back to our Logistics Coordinators
• Consent Form Gathering: Make sure all the patients that are eligible for a visit submit the proper paperwork, so our doctors can see them

What we are looking for:

• Individuals who take great pride in helping elderly patients receive the care they need
• High School diploma or equivalent required, College Degree preferred
• 2+ Years' experience in a Customer Service role (retail, restaurant, hospitality, call center)
• Strong written and verbal communication skills
• Detail oriented individuals who are team players and self-starters
• Experience with Salesforce preferred
• Experience with EMR / EHR preferred

What's in it for you:

• Medical benefits for Full-time staff
• 401(k) plan with company match
• Two weeks paid days off including vacation and sick time
• 6 paid holidays
• Annual incentive pay based on your performance on top of your base pay
• Robust ongoing training and development programs
• Relaxed dress code

All your information will be kept confidential according to EEO guidelines.