Falconcare Maintenance Rep

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.
Growth Opportunities: We support your professional development and offer opportunities for advancement.
Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.
Ready to soar with us? Apply now and be a part of our mission to support the world's greatest business jets!

JOB SUMMARY:

The FalconCare Maintenance Representative (FMR) is responsible for the day-to-day administration and processing of FalconCare claims including making recommendations with respect to cost effective repair options while ensuring that Dassault Falcon Jet (DFJ) meets its contractual support obligations to these programs. The FMR manages a portfolio of customers, he/she is the main point of contact for those customers for any questions related to their contract administration.

Negotiate with service providers as necessary to resolve any invoicing disputes. Responsible for customer follow-up to ensure timely resolution of any invoicing or coverage disputes and control associated costs.

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Responsible for the day-to-day administration and processing of FalconCare claims including:

• Review of maintenance transactions and invoices, prepare documentation for invoice payment, process warranty labor and commercial program claims, categorize expenses, produce documents and reports as required by Dassault groups in charge of delivering support services.

• Provide ad hoc on-site support for major inspections (travel required); meet with Service Center Maintenance team to review pending questions while customer aircraft is still in the hangar.

• Provide answers to questions regarding FalconCare, warranty and commercial program coverage

• Recommend cost effective repair options while ensuring DFJ meets contractual support obligations to programs

• Assist review and processing of FalconCare and warranty invoices

• Negotiate with service providers to resolve invoicing disputes

• Responsible for customer follow-up to ensure timely resolution if invoicing/coverage disputes and to control associated costs

• Analyze expenses elements to focus company attention on cost savings areas

• Coordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Command Center, Service Engineering)

• Provide training to customers and service center personnel on FalconCare & Warranty processes

• Assist in the preparation of documents and reports for FalconCare customers

• Coordinate with operator as required to ensure data is being updated in CAMP or other approved maintenance tracking service.

MINIMUM REQUIRED QUALIFICATIONS:

4 years’ college degree (preferably technical or aviation) or equivalent experience

Minimum of five (5) years of hands-on technical experience on corporate aircraft, preferably Falcons

Minimum of (2) years of experience in a customer facing position with proven ability to effectively communicate with customers and address their concerns

Solid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairs

Excellent database management and PC skills

Ability to communicate effectively with both internal and external customers in a professional manner – Excellent verbal and written communication skills

Ability to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlines

Self starter who takes initiative and works with minimal supervision

Excellent verbal and written communication skills with ability to effectively interact with staff and customers

NON-PRINCIPAL DUTIES/RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS):

Make recommendations for increased dispatch reliability and cost-efficient maintenance

Assist Dassault and Authorized Service Centers in the establishment and/or periodic review of new flat rated scheduled maintenance tasks and frequently seen unscheduled maintenance tasks

Review in-service aircraft prior to enrollment

Other duties as assigned by management

WORKING CONDITIONS:

Office Environment

Travel to various Service Centers to oversee maintenance work orders and answer main coverage questions prior aircraft departure (for selected maintenance events)

Occasional overtime and weekend work to meet deadlines

ADDITIONAL DESIRED QUALIFICATIONS:

FAA A&P license desired

Aviation Management experience

Basic knowledge of accounting principles

BS or related studies

French/English bilingual

COMPENSATION AND BENEFITS:

The compensation for this position typically falls between $85,000 and $95,000 per year. This position is not eligible for overtime.

Note: the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.