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Family & Friends Campaign Specialist

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Job Description - Family & Friends Campaign Specialist

About the Role

Joyce is hiring a Family & Friends Campaign Specialist to grow repeat business and referrals from our previous customers through an established rewards program. You’ll be both customer-focused and creative, managing segmented outreach, email campaigns, outbound calling, customer follow-up, and special events. You’ll also lead showroom sales and help analyze results to improve performance. Serve as the primary point of contact and trusted representative for our existing customers.

Compensation

$45,000 Base Salary with Bonus Incentives

$60,000- $65,000 in Total Compensation

What You’ll Do

  • Segment previous-customer lists and manage campaign workflows
  • Create, schedule, and improve email/text campaigns (offers, events, rewards reminders)
  • Call customers to re-engage, set appointments, and drive referrals
  • Track earned referral rewards and coordinate timely reward delivery/communications to customers (confirmation, fulfillment, and follow-up).
  • Oversee calling agents (lists, scripts, coaching, tracking outcomes)
  • Assist with service issue coordination to protect customer loyalty
  • Lead showroom sales and customer special events
  • Track and report campaign performance (appointments, referrals, conversion, revenue impact)

What We’re Looking For

  • 2+ years in email marketing, customer marketing, retention, or campaign management
  • Strong customer communication skills (phone + written)
  • Comfortable working with customer lists, segmentation, and reporting
  • Organized, proactive, and able to juggle multiple priorities
  • Bonus: experience managing calling teams, events, or showroom/retail sales

Why Joyce

  • Established referral and rewards program with real customer impact
  • A role that blends marketing, customer experience, and sales support
  • Opportunity to own campaigns end-to-end and drive measurable growth
  • Benefits
    • Health, Dental, Vision Insurance
    • 401k with 25% company match (no cap)
    • Vacation and PTO included
    • Employee Discount for home improvement services
    • Employee referral bonus
Original job Family & Friends Campaign Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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