Family Case Manager

Get to know Thompson! 

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.    

We are hiring Kinship Case Manager Navigators to serve relative caregiver families across the Chattanooga region. This is hands-on, relationship-driven work — not a desk job, and not a caseload you'll ever navigate alone.    

What you'll do: You'll walk alongside grandparents, aunts, uncles, and other relative caregivers — connecting them to benefits, legal help, respite care, and community resources, and making sure no family falls through the cracks. You'll carry a caseload capped at 25 families, with a supervisor who knows your cases as well as you do.  

An aunt steps in during a crisis with no legal relationship to the children she's suddenly responsible for, no idea how to enroll them in school, and no clear path to the financial support she needs. That's the family you'll be there for!

What you'll get: Real supervision, real training and the backing of an organization that's been doing child welfare work since 1886 — now bringing that same standard to Tennessee's relative caregivers.

What does this position offer? 

• Pay Rate $19.50-$21.50 hourly
• Fantastic Full-time benefits… 
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!  
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options 
• 401K Match 
• Education Reimbursement 
• Referral Bonus 
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure 
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service  
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans 
• Paid time off for volunteering in the community 
• Free EAP services 
• Mileage Reimbursement 
• iPhone and Laptop provided for eligible roles 
• Multiple opportunities for growth 

Minimum Qualifications/Requirements: 

• Bachelor's degree in social work, human services, or related field
• 1+ years of experience in social services or related field
• Bilingual (English/Spanish) a plus
• Lived experience as a kinship caregiver welcomed and valued
• Reliable transportation for home visits 

You’re the right fit for the Family Case Manager position if… 

• You add value in every interaction!  
• You enjoy knowing you’re making an IMPACT on the lives of others!  
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!  

If your qualifications meet the requirements of the job and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities!  

Thompson is an Equal Opportunity Employer.  

Thompson participates in E-Verify and Diana Screen for Florida locations. 

Text us at 704-946-6455 for additional information!