Family Case Manager - Level 1 - Positive Work Culture

Job Title: Family Case Manager Level 1

FLSA Status: Nonexempt

Salary Grade: Grade 5

Supervisory Responsibilities: No

Reporting To: Campus Principal

Revision Date: 07/24/2023

POSITION SUMMARY

The Family Case Manager is responsible for recruiting, establishing eligibility and enrolling children in the BCHS Head Start and Early Head Start programs. This position builds relationships with families that enable successful needs assessments and goal setting through the Family Partnership Agreement Process. The Family Case Manager connects families with appropriate services and resources available in the community based on family needs and goals through a case management approach. The Family Case Manager continuously seeks new services and resources to support family needs and goals in child development and education, health nutrition, mental health education, community advocacy, transition practices, and home visits. This position is responsible for the completion of children and family records to monitor and ensure the delivery of quality program services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrate knowledge of Brazoria County Head Start’s (BCHS) mission, goals, policies, and procedures.
• Demonstrate knowledge of Head Start’s Performance Standards, Early Learning Outcomes, and other regulatory requirements.
• Communicate and collaborate with teaching staff, substitutes and volunteers to implement services that meet the needs of children and their families assigned to their respective campuses.
• Recruit, train, and schedule parent volunteers as necessary.
• Actively participate in the community outreach and recruitment process.
• Calculates and verifies income eligibility on all enrollments.
• Helps parents make appointments for necessary health care for children.
• Assists in identifying and formulating new community partnerships and resources that support family needs and Family Partnership Agreement and assist parents in strengthening their knowledge of community resources and support parents in problem solving.
• Ensure required tasks and supporting documentation are completed timely and accurately including but not limited to accurate and up-to-date human services, health records, home visits, developmental screeners, parent conferences, assessments, database on all families and anecdotal notes.
• Communicate and collaborate with parents to engage them in their child (ren)’s learning.
• Track, monitor and report child attendance daily. Contact families and document reasons for absence when children are absent without prior notification. Document results.
• Act as an advocate for families and children enrolled in BCHS.
• Conduct home visits, interview families to assess their needs, plan and develop with the parents an individual family plan. When appropriate make referrals to other services.
• Assist parents in strengthening the family’s knowledge of health and nutrition including integrating health and nutrition education into the program, coordinate other staff and parents regarding health screenings for family members, and provide information and referrals if necessary.
• Work with parents to strengthen the family’s knowledge of child development, including assisting parents to understand how children grow and learn.
• Plan and conduct child education activities with the parents that meet the child’s intellectual, physical, emotional and social needs.
• Attend and participate in staff meetings and training as scheduled.
• Coordinate transportation for parents to meetings and workshops as necessary.
• Assist teaching staff in maintaining staff/child ratios as needed.
• Demonstrate on-going personal and professional growth and development to meet program and regulatory requirements.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This job description may be revised upon development of other duties and changes in responsibilities.

Knowledge, Skills & Abilities:

Essential traits for this position are as follows:

• Must be a self-starter.
• Must be able to communicate effectively with team members, management and families.
• Must be results oriented.
• Must have superior organizational and time management skills.
• Must be able to work independently or on teams in challenging work atmosphere.
• Must have an exceptional aptitude for attention to detail.
• Must be able to prioritize and balance multiple projects and deadlines in a fast-paced, deadline driven environment.
• Must be able to plan and complete tasks and assignments on-schedule with minimal supervision using appropriate judgment.
• Must be able to exercise appropriate judgment, discretion, maintain the confidentiality of all Brazoria County Head Start (BCHS) stakeholders.
• Must be able to contribute to building a positive team spirit; put success of team above own interests; support everyone's efforts to succeed.
• Must be able to show respect and sensitivity for cultural differences; promote a harassment-free environment.
• Must be able to treat people with respect and dignity; work with integrity and ethically uphold the Agency's mission and values.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

• High School Diploma or GED equivalent
• Ability to attend and receive a Case Manager Certification within 18 months of hire.
• Two (2) or more years’ experience working with low-income families. An awareness and knowledge of the cultural and social economic factors that impact the families begin served and of community resources available to all families.

Preferred Qualifications:

• Associate degree in Mental Health or related field preferred.
• Case Manager Certification
• Three (3) or more years’ experience working with low-income families.

Physical Demands & Work Environment

Safety is one of our core company values. When necessary, employees may be required to wear personal protective equipment (PPE). The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physically fit to endure 8-to-10-hour workdays.
• Prolonged periods standing and walking throughout the classroom.
• Must be able to lift up to 45 pounds at a time.
• Physically capable of pushing up to 45 pounds as needed throughout the day.
• Must be able to walk, sit and stand on the floor throughout the day, and bend, kneel, or squat to be at eye level with children.
• Able to see, hear and speak with children to ensure children’s health and safety.

The work environment is that which is typical of a classroom setting. The noise level in the environment is usually very loud and noisy.

Other:

Must possess a valid Texas driver’s license and have access to a vehicle which is insured as required by the Texas Financial Responsibility Law.