Family Case Manager - Shelter

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It is why we are here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

Job Summary:

The Family Shelter Case Manager works with the Shelter Case Management team and provides case management and supportive services to families staying in Switchpoint’s emergency shelter program. This role focuses on crisis stabilization, ensuring children are connected to school and supportive resources. The FSCM helps families identify and access services that lead toward stability and long-term housing.  

The position emphasizes family-centered care, coordination with community partners, and knowledge of child- and family-specific resources. 

Job Responsibilities:

Intake Process & Assessment:

• Completes an initial needs assessment and responds to urgent needs immediately. 
• Conducts comprehensive assessments of family needs, including barriers, strengths, and child-specific needs. 
• Orients families to shelter programs, including expectations, services, and available supports. 
• Ensures children’s basic needs for nutrition, hygiene, safety, and school readiness are being met. .

Case Planning:

• Develops a client-driven case plan with short- and long-term SMART goals aligned with family stability and housing objectives. 
• Monitors family progress through regular check-ins and reassessments. 
• Provides support in budgeting, employment planning, parenting resources, and connection to supportive services. 
• Coordinates with the Washington County Homeless Liaison to ensure children are properly enrolled in school and have access to transportation, meals, and other educational supports. 
• Connects families to resources that benefit both adults and children (e.g., childcare, healthcare, mental health, after-school programs). 
• Identifies families and individuals who qualify for housing-related grants, prepares them for eligibility, and connects them with the Housing Department for placement and ongoing support. 
• Ensure compliance with program guidelines, timelines, and eligibility requirements. 

Training Programs:

• Designs, coordinates, and implements Life Skills, Tenancy 101, Finance/Budgeting and other training programs aimed at learning and practicing life skills and decision-making.
• Evaluates the program for effectiveness and producing changes in client behaviors.
• Establishes and coordinates day and evening programs, schedules outside service providers and volunteers.
• Participates in Crisis Intervention/Prevention training, Trauma informed care and other trainings deemed necessary to the position.

Recordkeeping and Reporting:

• Maintains accurate, up-to-date client files, including documentation of conversations, goal progress, incidents, and reassessments. 
• Completes and enters all required documentation in a timely manner (e.g., case notes, assessments, exit surveys, incident reports). 
• Collects data to meet internal reporting, grant compliance, and statistical tracking requirements. 

Teamwork and Collaboration:

• Works collaboratively with the shelter case management and housing team as well as other agency staff to provide coordinated, client-centered support. 
• Builds strong relationships with schools, service providers, housing authorities, and family resource organizations. 
• Participates in internal meetings and community collaborations to support family success. 
• Demonstrates effective, compassionate communication with families, coworkers, and partners. 

Job Requirements:

Core Qualifications:

• Proficient computer skills including Microsoft Office and case management systems (e.g., UHMIS). 
• Strong organizational, documentation, and follow-up skills. 
• Experience working with vulnerable families, children, and diverse populations. 
• Knowledge of trauma-informed care, and family/child-focused community resources. 
• Strong problem-solving, crisis intervention, and conflict-resolution skills. 
• Excellent interpersonal skills with the ability to remain compassionate yet firm. 
• Maintain appropriate professional boundaries  
• Demonstrate good judgement in holding clients accountable; both recognizing progress or writing up/exiting clients due to lack of adherence to program rules.  

Education & Other Requirements:

• High school diploma or GED required. 
• Associate degree required; bachelor’s degree in Social Work, Human Services, Education, or related field preferred. 
• At least 1 year of case management or relevant human services experience preferred. 
• Experience working with families experiencing homelessness or instability strongly preferred. 
• Experience with school systems, special education, or child advocacy helpful. 
• Bilingual (Spanish/English or other language) preferred. 
• Valid Utah Driver’s License and reliable transportation required. 

Behavioral Competencies:

• Accountability 
• Adaptability & Flexibility 
• Conflict Resolution & Counseling Skills 
• Integrity & Honesty 
• Teamwork & Collaboration 

Switchpoint Culture & Values:

• Treats all clients, visitors and employees with care, kindness, respect and dignity.
• Adheres to Switchpoint policies, procedures, code of conduct and attendance rules.
• Maintains strict confidentiality for all information.
• Adheres to the policies in the use of computer technology and all tele-communication devices.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation

Pay range between $18-$20/hour DOE

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.