Family Housing First Case Manager

Want to be part of a team that provides help, hope, and support when people need it most? If so, read on! Action Inc. is seeking passionate candidates who are committed to helping others create positive change in their lives to join our Housing Services team as a Housing First Case Manager.

About Action Inc. & Our Housing Programs

The mission of Action Inc. is to advance economic equity and foster a thriving community on Cape Ann and beyond. Our Housing programs help individuals and families access safe, stable, and affordable housing options while supporting long-term stability and success.

Role Overview

The Family Housing First Case Manager (HFCM) provides home and community-based case management support to families who have experienced chronic homelessness. The HFCM will understand and embrace the Housing First model, utilize a harm reduction approach, and work to ensure clients have the support and services necessary to maintain positive tenancies.

Duties/Responsibilities:

• Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.).


• Assess client needs to determine the resources required to ensure comprehensive service delivery.


• Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing.


• Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern.


• Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs.


• Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.


• As needed, transport clients to medical appointments, local food pantry, etc.


• Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.


• Work cooperatively with landlords where clients are residing.


• Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines.


• Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless.


• Maintain client confidentiality and adhere to all program policies and procedures.


• Provide and maintain therapeutic boundaries and a professional relationship with clients.


• Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor.


• Ensure clients are treated with dignity and respect.


• Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs.


• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state/federal laws, regulations, and reporting requirements.


• Perform other job-related duties as assigned.

Required Skills/Abilities:

• Ability to work with clients in crisis and those actively engaging in substance use.


• Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety.


• Must also possess a high degree of skill using Microsoft Office products and internet resources.


• Excellent organizational, interpersonal, and communication skills.


• Reliable, responsible, highly organized, and willing to take initiative.


• Second language a plus Attend agency-sponsored CPR and AED Certificate course.


• Ability to comply with and successfully complete a CORI background check before the start of employment.


• Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hire.


• Compliance with Action Inc.'s Driver Safety and Insurance Policy, including pre-employment and annual MVR screenings, as well as proof of required auto insurance.


• Drivers' license required and reliable daily transportation.

Education and Experience:

• BS degree in Human Services or related field preferred or 3 years relevant work experience.


• Must have a valid driver's license and reliable transportation

Physical Requirements:

• Must be able to lift, move and carry 25 lbs.

Massachusetts Criminal Offender Record Information (CORI).

Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.