Family Independence Unit Supervisor

Department of Health and Human Services (DHHS)

Opening Date: June 24, 2025

Closing Date: July 8, 2025

Job Class Code: 5063

Grade: 24 (Supervisory)

Salary: $54,579.20- $77,459.20 per year

Position Number: 02022-7678

Location: The Office for Family Independence currently has a vacancy in the Augusta Central office.

-AGENCY PROMOTIONAL ONLY- This is only open to those with promotional status in the Department of Health and Human Services. 

Core Responsibilities:

This role is essential to maintaining program integrity, audit compliance, and quality assurance within the Medicaid eligibility process. As a Family Independence Unit Supervisor, you will supervise, and evaluate staff responsible for program integrity, deductible processing, and general eligibility determinations, ensuring efficient workload management while maintaining compliance with Medicaid policies. Your work safeguards program resources through effective audit response and regulatory adherence.

Additionally, you will serve as a liaison between the Office for Family Independence (OFI) and Medical Review Team (MRT) contractors, fostering seamless coordination to optimize eligibility processing.

Success in this role requires expertise in eligibility regulations and audit procedures to support long-term operational effectiveness.

Key Responsibilities

•    Model exemplary work ethic and behavior, adhering to DHHS Working Norms and Customer Service Standards.
•    Provide employees with clear, written, and measurable performance expectations upon hire and during annual evaluations.
•    Offer ongoing guidance, assessments, and feedback to staff, including:
            o    Monthly case readings for every team member.
            o    Monthly one-on-one meetings (via TEAMS or in person) to review case readings, provide feedback, and recognize achievements.
            o    Development of annual performance plans that are goal-oriented, measurable, and include timeframes.
•    Organize and lead routine unit meetings to communicate policy/procedural updates.
•    Attend and actively participate in required meetings and trainings.
•    Oversee daily operations of both Deductible and MaineCare Program Integrity teams.
            o    Utilize Siebel queries, team email boxes, reports, workbooks, and monitoring tools to ensure timely task completion.
•    Manage supervisory reports and email requests promptly, including MRT, DOC, Presumptive Eligibility, SAVE, Deductible, and AVS reports.
•    Assist the Deductible team, Central Office staff, State agencies, and stakeholders with Deductible policies and processes professionally and efficiently.
•    Act as the primary liaison between OFI and MRT contractors, ensuring effective communication, issue resolution, and adherence to program policies.

Skills and Abilities

•    Knowledge of relevant laws, policies, and procedures related to program eligibility.
•    Strong supervisory and leadership skills.
•    Ability to assess workloads, monitor performance, and implement corrective measures.
•    Experience in training and development of new staff members.
•    Proficiency in applicable computer programs.
•    Excellent communication and interpersonal skills.
•    Ability to foster collaboration with MRT contractors, ensuring streamlined processes and effective case handling.

Minimum Qualifications:

To qualify, you must have a Bachelors Degree in Public or Business Administration, Social Work, one of the social sciences, or related field and two (2) years experience in a business or social services environment providing direct assistance to groups or individuals or deciding client eligibility for financial assistance. Equivalent experience may be substituted for education on a year-for-year basis.

Supplemental questions are to be addressed and included with the cover letter.

SUPPLEMENTAL QUALIFICATIONS QUESTIONS:  In order to properly evaluate your experience, please respond to the following performance areas in a cover letter:

PERFORMANCE AREA #1:    Briefly summarize your knowledge of public assistance programs, commenting on the breadth of your experience with these programs.

PERFORMANCE AREA #2:    Please highlight those aspects of your background which best demonstrate your knowledge of supervisory principles, practices and techniques.  

PERFORMANCE AREA #3:    Please describe past experiences that demonstrate your ability to manage and motivate employees.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement and Child Support.

Application Information:

For additional information about this position please contact Marcus Hatch, Recruitment & Retention Specialist at (207) 890-6810 or by email at [email protected]

To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications).

Please submit all documents or files in PDF format.

To request a paper application, please contact [email protected]

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.


• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 


• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).


• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). 


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  Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

  
  

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.