Family Intake Specialist

Pay rate will be $16.00 per hour, includes insurance and time off benefits

Full-Time position working 40 hours per week

Easterseals Florida is seeking a detail-oriented, supportive, and highly organized Family Intake Specialist to coordinate the timely initiation of referrals to the Early Steps Program. This role is essential in helping families begin their Early Steps journey by ensuring children are quickly and accurately connected to developmental evaluations and the services they may be entitled to under IDEA, Part C.

The Family Intake Specialist serves as a warm, communicative, and responsive resource for families as they navigate the intake and referral process. You will gather key information, explain Early Steps procedures, schedule evaluations, and ensure that all required documentation meets policy standards. Your work will directly support families in accessing early intervention services during an important time in their child’s development.

What You’ll Do

• Provide general front-office support, including answering phone calls, managing faxes, filing, and charting
• Receive and review referrals to ensure all required information has been provided
• Share information with families about Early Steps and guide them through the intake process
• Obtain and verify essential referral details, including date of birth, spelling of names, contact information, and reason for referral
• Schedule developmental evaluation appointments with families and communicate appointment details
• Assign service coordinators to referrals and notify them of upcoming clinic appointments
• Maintain timeliness and compliance with program policies and documentation standards
• Manage appointment books, prepare clinic sheets, and maintain organized patient files
• Ensure all documentation meets Early Steps procedures and quality requirements

What we offer:

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 403B Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

Qualifications

• High School Diploma or equivalent required
• General office or administrative experience preferred
• Strong attention to detail and ability to maintain accurate records
• Basic written and verbal communication skills
• Proficiency with computers and ability to learn program systems
• Ability to remain flexible and adapt to changing needs
• Professional, energetic, and team-oriented mindset
• An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP) (including medical marijuana).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, [email protected], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.