Family Medicine Clinic Manager

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENFITS INCLUDED:

• Monday - Friday Scheduling


• Paid Holidays


• Paid Time Off and Holidays


• Comprehensive Medical, Dental, and Vision Coverage


• 403(b) Retirement with Employer Match


• Cell Phone Reimbursement 

POSITION PURPOSE:

The Clinic Manager, in coordination with the Operations and Medical departments, is responsible for the planning, organizing and supervision of operational and clinical duties.  This position manages personnel related to patient-centered care and satisfaction, supports clinic best practices and organizational policies, patient flows, efficiencies and provider productivity. The Clinic Manager is responsible for monitoring the day-to-day activities of the clinic site and is responsible for the supervision, actions, and needs of clinic staff.

ESSENTIAL FUNCTIONS:

• Oversees and manages all aspects of the day-to-day clinical operations and ensures that they are conducted in accordance with Aviva Health policies and procedures.


• Works with Family Medicine Residency team to ensure operational coordination for Family Medicine Resident providers.


• Monitors daily and monthly productivity and other key performance indicators; reports results to management and takes appropriate actions within the clinic to ensure clinic goals are met.


• Responsible for inventory and supply management of clinical supplies.


• Prepares and implements budgets for clinic site, including monitoring and controlling clinic expenditures within the Aviva Health Board-approved


• Engages regularly with staff to assess satisfaction and help ensure concerns are addressed.


• Engages routinely with patients to assess satisfaction and the quality of services provided.


• Conducts regular staff and department meetings as needed.


• Participates in quality improvement processes and implements, evaluates, and maintains QI activities for the clinic.


• Collaborates with Providers and leadership to implement quality improvement and patient safety and satisfaction initiatives.


• Ensures clinical care delivery aligns with FQHC standards, protocols, and guidelines.


• Participates in staff education and reviews workflows to improve clinic efficiencies.


• Develops and maintains clinic processes and procedures and oversees staff adherence.


• Provides clinical training to staff.


• Promotes a team-based, patient-centered care environment.


• Serves as a mentor and clinical resource to staff.


• Oversees and supervises clinic supervisors, coordinates staff schedules and clinic coverage, and resolves workflow challenges.


• Promotes and supports integration of behavioral health, dental, and other support services into Family Medicine.


• Periodic driving of company or personal vehicle for business needs.


• Follows all Aviva Health policies and procedures.


• Performs other duties as

PROFESSIONAL QUALITIES:

• Effectively conveys expectations, feedback, and information to staff, providers, and leadership.


• Demonstrates empathy, self-awareness, and the ability to navigate complex interpersonal dynamics.


• Maintains ethical standards, leads by example, and takes responsibility for actions and outcomes.


• Fosters a positive team culture and invests in staff growth through mentorship, feedback, and training opportunities.


• Addresses issues constructively and fairly, helping to maintain a respectful and productive work environment.


• Maintains composure under pressure and supports team wellness and morale.


• Inspires and motivates staff by setting clear goals and fostering a sense of purpose and direction.

QUALIFICATIONS:

• Minimum of one (1) year of supervisory or management experience in a healthcare setting required.


• Associate degree in business or healthcare administration, or equivalent experience required; bachelor’s degree preferred.


• Experience in a Federally Qualified Health Center (FQHC) preferred; knowledge of FQHC regulations, UDS reporting, PCPCH model, and value-based care desired.


• Active RN or LPN license or Certified Medical Assistant (CMA) credentials preferred.


• Proven ability to collaborate across departments including clinical, operational, medical, and finance teams.


• Strong organizational skills with the ability to manage multiple priorities and adapt to shifting demands.


• Ability to understand healthcare workflows, regulatory requirements, and quality improvement practices.


• Ability to align clinic operations with broader organizational goals and anticipate future needs or barriers; implements sustainable solutions.


• Proficient in Microsoft Office and Electronic Medical Records systems; experience with Athena EMR preferred.


• Demonstrated leadership ability with experience mentoring and supporting teams.


• Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.

Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Aviva Health is a Drug-Free Workplace

To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.