Family Medicine Phone Nurse

Join a team where your clinical judgment, communication skills, and compassion make an immediate impact.
York General’s Family Medicine Clinic is seeking a dedicated Phone Nurse to support patients and providers through expert phone triage, timely follow-up, and efficient coordination of care. If you thrive in a fast-paced clinical environment and enjoy helping patients feel informed, supported, and cared for—this role is for you.

Job Title: York General Family Medicine Phone Nurse (RN or LPN) - Full Time (FT) and Part Time (PT)
Department: YGFM Nursing
Reports to: YGFM Director of Nursing

Why You'll Love Working Here:

• Day Shift: Primarily Monday–Friday 


• Award-Winning Culture: Named Modern Healthcare’s Best Place to Work for 13 years in a row — because we put people first!


• Purpose-Driven Impact: Be a trusted voice for patients—providing answers, reassurance, and guidance when they need it most.


• Comprehensive Benefits Package: We invest in your well-being — at work and beyond.

What You'll Do:

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  Provide medical advice over the phone, assessing patient needs and determining appropriate next steps.

  
  


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  Triage and prioritize calls from patients, hospitals, and other providers.

  
  


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  Follow up on critical labs, pathology results, and imaging, ensuring timely communication to providers and patients.

  
  


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  Manage and respond to patient messages, including questions, concerns, and care instructions.

  
  


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  Communicate results, plans of care, and provider recommendations clearly and compassionately.

  
  


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  Make appointments and coordinate referrals as needed while triaging.

  
  


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  Provide backup support for medication refills and assist with floor nursing when required.

  
  


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  Document all patient interactions accurately in the EMR.

  
  


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  Contribute to positive patient experiences through service recovery when necessary.

  
  

Who We're Looking For:

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  A Nebraska-licensed LPN or RN with at least 1 year of experience in a clinic, inpatient, or home health setting preferred.

  
  


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  A strong communicator who can read, interpret, and explain medical information with clarity and confidence.

  
  


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  A problem-solver with excellent clinical reasoning and the ability to remain calm under pressure.

  
  


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  Compassionate, patient-centered, and able to adjust to a fast-paced environment.

  
  


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  Comfortable working independently and navigating an EMR.

  
  


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  Flexible and dependable, with a team-first mindset.