Family Practice and Specialty Service Line Manager

The Family Practice and Specialty Service Line Manager works on site and reports to the Family Practice & Specialty Service Line Director. Under the direct supervision and oversight of the Family Practice & Specialty Service Line Director, the Family Practice and Specialty Service Line Manager oversees the implementation of the Family Practice and Specialty services at Salud Para La Gente. They provide operational leadership by ensuring high-quality patient care, service line growth, efficient resource utilization and access. They support the Director in the overall management, growth, and development of the service line, ensuring high standards of patient care and satisfaction.  

This position supports the organization’s mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community, accountability, and ownership.

Salud Para La Gente (Salud) provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties. Salud began in Watsonville in 1978 as a storefront free clinic, and became a FQHC (Federally Qualified Health Center) in1992. With 4 health center sites, satellite and school-based health centers and over 400 employees, we provide high quality services to patients of all ages. We offer a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion.   

Duties and Responsibilities:

• Under the direction of the Director, implements the strategic plan for Family Practice and Specialty services 
• Provides in-person oversight for the daily operations of the Family Practice and Specialty service line, including the management of a large number of staff.
• Ensures adequate clinic resources, staffing, flow, and support to provide excellent patient care and access.
• Collaborates with physicians and staff to ensure high-quality patient care; monitors the quality of care provided and implements improvement measures as necessary
• Ensures program compliance with internal and external regulations; supports audits by external entities. Adheres to regulations and requirements, including Central California Alliance for Health, Medi-Cal, California Department of Public Health, Santa Cruz County Public Health Department, and Salud Para La Gente’s Policies and Procedures, etc.
• Under the direction of the Director, monitors the financial management of resources, including budgeting and staffing, for the Family Practice and Specialty departments
• Effectively collaborates with physician leaders, providers and other healthcare professionals to ensure effective and efficient patient care
• Analyzes performance data and makes informed decisions to enhance service delivery
• Develops and maintains professional relationships with key stakeholders, including physicians, nurses, and administrators
• With the Director, hires, trains, and completes performance evaluations and improvement plans of Family Practice and Specialty staff
• Understands union processes and works collaboratively and effectively with union staff 
• Stays abreast of the latest advancements in health care and integrates them into service line planning
• Responds to patient complaints and incident reports. Documents, researches, and resolves incidents. Addresses patient complaints and issues professionally and compassionately
• Coordinates with Communications and Funding teams to promote Family Practice and Specialty services
• Consistently adheres to and/or exceeds SPLG’s communication guidelines and expectations with patients, peers, and supervisors. 
• Other duties, as assigned. 

Required Qualifications

• Bachelor’s and Master’s degree strongly preferred; or a minimum of 5 years directly overseeing a large number of staff.
• Proven experience and track record in a leadership role in a healthcare setting; strong leadership and team management skills; strong understanding of medium to large-scale health care operations
• Previous experience directly managing and being an accountable leader for staff in a healthcare department 
• Knowledge of healthcare regulations and medical terminologies
• Excellent communication and interpersonal skills
• Excellent skills in employee conflict management and resolution
• Experience working in a union environment
• Experience successfully working in partnership with a physician leader 
• Proficient in healthcare management systems and Microsoft Office Suite
• Ability to multitask and make decisions in a fast-paced environment
• Bilingual Spanish/English preferred.
• Possession of a valid CA Driver’s license and insurance.

PHYSICAL DEMANDS:

• Standing, walking, sitting, typing, reaching, bending, moving and/or lifting up to 50 pounds.

SALARY & BENEFITS

Salary: $111,484.39 - $135,509.96 per year

Employment Type: Full Time

Benefit package: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis.

• Medical, Dental, Vision, and Life Insurance Plans
• Paid Time Off (PTO): 19 days per year
• Paid Holidays: 12 per year
• 401(k) Retirement Plan with employer contribution
• 403 (B), FSA for dependent care
• Voluntary Long-Term Disability

Additional Information:

• Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.
• On-call employees are eligible for California sick pay, pro-rated based on hours worked.

**Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the