Family Practice Call Center

Family Practice Call Center

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Responsibilities and Duties:

• Maintains confidentiality according to HIPAA regulations and EFM policies.


• Adheres strictly to EFM departmental standards, protocols, and policies, including state and federal regulations.

• Communicates effectively and professionally with co-workers, managers and patients via phone, email or in person.

• Updates registration information and current insurance information. Answers phones diligently and efficiently.


• Responds to or redirect telephone calls to appropriate staff/departments.


• Maintains current knowledge of all insurances including verifying benefits and eligibility for OHP, DCIPA & Atrio including PCP assignment.


• Advocates for patients by creating appropriate patient cases, requests, communications and appointments in Athena.


• Communicates, calculates and collects co-pays, coinsurances and deductibles from any patients over the phone.


• Answers inquiries by clarifying desired information by researching, locating, and providing information.


• Communication with outside provider offices, facilities and insurances via phone, fax and computer.


• Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company.


• Accurately accounts for credit card transactions posted and balances batch at the end of the night.


• Self Manages to stay on task, maximizes efficiencies and does not distract others as well as encourages others to do the same.


• Maintains a positive attitude, does not take work issues personally and does not allow personal issues to interfere with the work day.


• Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook and constant professionalism.


• All other duties assigned by manager.

Qualifications and Skills:

• High School Diploma or equivalent


• Communication, interpersonal, clerical and organizational skills necessary to complete job duties.


• Ability to handle the confidential aspects of the work.


• The ability to type at least 40 wpm and activate and operate computers and office equipment.

Physical requirements:

• Prolonged periods sitting at a desk and working on a computer.


• The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.


• The employee is occasionally required to sit and stoop, kneel, or crouch.


• Must be able to lift up to 15 pounds at times.

Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T

• Stewardship


• Patient & Population Focused Health Care


• Integrity


• Respect


• Innovation


• Teamwork

Benefits:

• Health, Dental, Vision benefits


• Life Insurance


• 401k with a company match up to 6%


• Paid Time Off