Family Resource/Support Specialist

We are Hiring! 

Hiring Bonus of $500 after core training is completed!!

Job Posting: Family Resource/Support Specialist

Location:  206 E. 4TH St Watkins Glen Ny

Department:   Healthy Families 

Employment Type: Full-Time 35 hours a week

Schedule: Monday - Friday

Salary: $20.00 an hour 

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being home.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

The Family Resource Specialist is responsible for identifying and interviewing families to assess their needs, determine eligibility for home visitation services, and provides education to families regarding resources available in Steuben County. The Family Resource Specialist is also responsible for nurturing existing partnerships with referral sources as well as seeking and building new relationships to increase referrals received and coordinate services.

Essential Duties and Responsibilities

• Distributes and collects screening tool to all referral sources throughout Steuben County
• Maintains positive working relationships with all referral sources located throughout Steuben County while seeking and building new partnerships to increase referrals received
• Acts as representative to community by providing occasional presentations to referral sources or other interested parties throughout Steuben County
• Conducts and documents parent survey assessments on identified families, presents appropriate families to Program Supervisor and ensures a seamless transition of the family to the Family Support Specialist
• Seeks and maintains knowledge regarding existing referral sources throughout Steuben County, sharing this information with families as appropriate
• Provides short-term direct service, such as family advocacy, as directed by Program Supervisor
• Records parent survey assessment narratives in an acceptable and timely manner into the HFNY Management Information System
• Completes all required documentation, reports and HFNY State Forms and enters them into the HFNY Management Information System in a timely manner
• Completes Healthy Families Parent Survey Community Outreach Core Training, orientation and subsequent recommended trainings and conferences
• Participates in all Family Resource Specialist quality assurance visits with Prevent Child Abuse New York as well as quality assurance visits with HFNY Program Contract Manager as required
• Participates in regular staff meetings and meetings with supervisor
• Completes other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education: Bachelors Degree in Human Services preferred. High School Diploma or equivalent with appropriate experience will be considered. 

Credentials: Valid NY State Driver License and access to a reliable vehicle

Experience: At least one year of experience working with families Relevant years of experience and education will be considered.

Additional Qualifications:

• Experience working with families of diverse cultures with the ability to be culturally sensitive, compassionate, and empathetic.
• Strong interpersonal skills with an ability to relate to people with respect.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
• Possess excellent verbal and written communication skills.
• Ability to prioritize assignments, plan, and complete work projects with minimal direction
• Exceptional time management skills and ability to effectively and meet deadlines 
• Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality in regards to all records reviewed including consumer records, employee records and billing records.
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Demonstrate commitment to Agency Mission Statement. 
• Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet
  

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.  All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet