Family Services Associate

Schedule:  3 Shifts are available:   

• Weeknights 5:00pm-1:00am 


•  Weekends starting on
  Friday at 5:00pm through Sunday 5:00pm.  Stays at the facility the entire time, sleeping accommodations are provided. 

Responsibilities & Duties: 

• Responsible for the safety, security and well-being of guest families. 

• Registers families and provides house orientation including house rules, policies, services, and a tour. 

• Maintains visible presence during shift and enforces House rules and polices. Ability to clearly relay our daily needs, rules, eligibility requirements and general information about the organization to medical personal and families. 

• Accurate documentation of daily waitlists, guest lists, communication logs, referrals, room assignments, check in, answers phone and check out procedures. 

• Assures cleanliness of house (all common areas).   

• Handles emergencies during their shift. 

• Assists volunteer coordinator with planned activities, and directing community service volunteers. 


• Clean vacated rooms and set up for the next family as well as launder dirty linen. 


• Cleaning, restocking supplies, sorting donations, maintaining kitchen, organizing pantries. 

• Take on additional responsibilities as assigned. 

• Must be dependable, trustworthy. 

Education level:  High School Diploma and prefer one year certificate from college or technical school.  

Specific Skills  

• Competence in Microsoft Office 


• Writes clearly and informatively; Able to read and interpret written information. 

• Identifies and resolves problems

• Excellent verbal skills 

Experience:
At least 2 years of experience in customer facing and/or customer relations role. 

Other Requirements: 

• Available and willing to travel to various locations and as the business need dictates. 


• Available and willing to work nights, weekends and holidays as to meet business needs.  

• Pass local, state, and national Criminal Background Check 

Licenses/Certifications: NA 

Physical Demands 

• Sits at desk 20-30% of the day.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle,or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. 

• Near visual acuity essential for reading. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

• Hearing and speaking essential for communication. 

• Able to lift up to 50 pounds. 

• Physically able to climb stairs and perform small maintenance tasks as needed.