Family Services Coordinator (Organ & Tissue Donation)

Are you looking for a mission-driven career?

Successful candidates will possess the following:

• Demonstrated ability to communicate complex and sensitive information with clarity, empathy, and professionalism  
• Proven ability to navigate emotionally heightened situations with professionalism and composure 
• Ability to approach conversations with cultural humility, respecting diverse beliefs about death, dying, and donation 
• Ensure timely, precise documentation and charting to support regulatory compliance and safeguard patient safety. 
• Effective collaboration with hospital staff, physicians, and interdisciplinary care teams in high-pressure environments Demonstrated ability to communicate complex and sensitive information with clarity, empathy, and professionalism  
• Must be an advocate for organ, tissue and eye donation 

Responsibility snapshot:
 

• Maintain a consistent onsite presence with hospital partners to collaboratively assess readiness for potential donation conversations with legal decision makers, while completing follow-up on notifications and documenting key findings to support coordinated care and communication. 
• Assesses Legal Decision Makers understanding of the physician’s statements about their loved ones grave prognosis/non-survivable status 
• Positively influence donation decisions by engaging families in meaningful discussions that emphasize legacy, purpose, and the life-saving impact donation has on those in need.  
• Facilitate confidential Donor Risk Assessment Interviews (DRAIs) with legal decision makers after authorization to obtain a thorough medical and social history, ensuring recipient safety and maximizing donation outcomes. 

              -Document all findings in alignment with established protocols. 

              -Provide post-donation follow-up to families, sharing recovery outcomes and gathering feedback, with all communication      documented accurately and timely. 

• Partner with hospital development teams to maintain strong relationships with hospital partners. 
• Confidently interpret and communicate hospital performance data, using insights to collaborate with donation program coordination teams on process improvements that strengthen partnerships and optimize donation outcomes. 
• Actively contribute and participate in the development and improvement of department policies, processes, and procedures. 

Requirements:

• Ability to work in unpredictable, on-call, and time-sensitive environments, often during nights, weekends, and holidays  
• Ability to flex between working remotely, in our corporate office, and in multiple hospitals 
• Must have a valid driver's license and reliable transportation as Regional Travel is required.  
• Bachelor’s degree in an appropriate field, or equivalent work experience in an applicable field (clinical chaplaincy, EMS, Case Management, Funeral Services, hospice etc) 
• Knowledge of regulations applicable to organ and tissue recovery a plus! 

Benefits:

• Competitive hourly rate with mileage reimbursement
• Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and HSA)
• Generous PTO bank available for immediate use
• 12-week Paid Maternity, Paternity, and Family Leave
• Company provided term life, AD&D, and long term disability insurance
• Company paid-for certifications and license renewals
• 401(k) plan with company match (no waiting period!)
• Performance Bonuses
• Organizational dedication to internal advancement and promotion opportunities

Equal Opportunity Employer: Lifeline of Ohio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status in employment decisions, including but not limited to recruitment, hiring, compensation, promotion, and termination. We are committed to providing a work environment free from discrimination and harassment, and we strive to foster a diverse and inclusive workplace. This commitment extends to all aspects of employment, including recruitment, selection, job assignment, training, benefits, and advancement opportunities. Lifeline of Ohio complies with all applicable federal, state, and local laws regarding equal employment opportunity.