Family Services Specialist III - OKDHS ONLY

THIS POSITION IS OPEN TO CURRENT OKDHS EMPLOYEES ONLY.

This position is located in  Wilburton, Oklahoma.

Family Services Specialist III

Annual Salary:   H14C $44,272.80 + Full State Employee Benefits

Travel is EXTENSIVE. Must possess a valid driver's license and maintain required car insurance.

Minimum Qualifications:

Education and Experience requirements consist of:

• a master’s degree
• or a bachelor’s degree and one (1) year of experience in professional social work
• or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree
• or three (3) years of experience as a Family Services Specialist

Job Responsibilities

• Reviews and responds to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provides responses to inquiries concerning applications and review filing requirements, due dates, and similar information.
• Coordinates with other staff or units as needed to clarify policies and procedures, determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications
• Prepares and disseminates communications relating to social safety net programs, including agency or program rules, policies, procedures, or requirements, including basic program inquiries.
• Performs tasks such as gatekeeping, assignment of work to staff, and scheduling for issuance and pick up of Electronic Benefit Transfer cards.
• Enters and retrieves information into the system; receives and reviews documents, including customer verification; proofreads previously entered data and makes routine corrections.
• Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
• Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
• Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
• Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.
• Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-BB101

83005187/JR46499