Family Services Supervisor (Bilingual English/Spanish)

Job Title:           Family Services Supervisor (Bilingual English/Spanish) 

Department:      Compliance & Program Supports

Reports To:        Program Manager

FLSA Status:      This is a Regular Fulltime, Exempt Position

Salary Range:     $60,000 - $70,000

ABOUT CHILDREN’S COUNCIL:  

For 50 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 150 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.   

POSITION SUMMARY:  

The Family Services Supervisor supervises a team that determines eligibility and maintains ongoing benefits for families applying to receive child care subsidies at Children’s Council. By fostering a positive, supportive work environment that is focused and results-driven, the Supervisor supports the Department’s goal of providing swift, accurate service delivery within the boundaries of a regulatory framework. 

Key Qualities: 

• Your interpersonal and communication skills make you an effective communicator within a diverse workforce. 


• You have a passion for using data to strengthen people’s capacity to learn 


• You are adaptable, flexible, and you are an agile problem solver 

RESPONSIBILITIES: 

PROGRAM ADMINISTRATION AND DEVELOPMENT: 

• Supervise a team responsible for families eligibility determination and ongoing benefits maintenance/case management. 


• Maintain expertise in regulations, policy/procedure, and best practices to support staff in decision-making. 

• Provide daily support and monitoring of team’s service outputs including client intakes, recertification, and customer support.  


• Provide escalated client service to resolve client complaints or issues with child care benefits, payments, etc.  


• Participate in the development and maintenance of policy/procedural collateral, website content, and other information portals to ensure all client-facing information is current, accessible, and audience-appropriate. 


• Prepare timely, accurate data reports related to quality assurance, audits, or other needs as required. 


• Play a key role in efforts to continuously improve services though innovation and increasing efficiencies or outputs.  

• Support manager by ensuring service delivery aligns with organizational and department goals.  


• Assume responsibilities of the Family Services Manager position in their absence.  

STAFF RECRUITMENT, DEVELOPMENT, AND PERFORMANCE MANAGEMENT: 

• Orient new hires to their role, coordinate with program training department to ensure the success of new hires. 


• Develop staff to realize and perform at their full potential; create opportunities for staff to expand their knowledge, skills, and experience. 


• Support Manager in the hiring and performance evaluation of their staff. 


• Will perform other duties as assigned. 

Required Minimal Qualifications: 

• Must be Bilingual in written and spoken English and Spanish.
  Two to three years of proven performance and leadership experience in child care subsidy administration; or child care-related work may be considered as a substitute for this requirement. 


• Some experience managing, leading and supervising a small team. 


• Strong interpersonal, presentation, and communication skills, with the ability to work effectively with peers, staff, and community partners.  


• Ability to work well in an administrative capacity with emphasis on number accuracy, hard deadlines, and internal systems administration. 


• Ability to work well in a service-oriented environment that serves clients from diverse ethnic and cultural backgrounds. 


• Commitment to social justice, empowerment of families and child care providers. 


• Competence with Microsoft Office and the ability to learn and master program administration software.   


• Ability to critically analyze information from a variety of sources.  

Physical requirements: 

• Mental acuity to perform the essential functions of this position in an accurate and timely fashion. 


• Dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time. 

• Ability to speak, hear, and understand speech at normal room levels.  

BACKGROUND CHECK 

All offers of employment are contingent upon successfully completing this process. 
 

COVID Policy  

All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.   

Hybrid Work  

We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. 

Benefits, and Employee Perks

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:

• Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage.


• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.


• 401(k) retirement plan with generous match


• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.


• Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday.


• Ongoing training and professional development for all staff.


• Tuition Reimbursement.

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.    

Equal Opportunity & Equity Statement  

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.