Family Success Coach

Title: Family Success Coach 

Reports to: Vice President, Mission Promise Neighborhood - Family Success Coaches

Pay Range: $72,100
Location: San Francisco, CA.

This is a hybrid position, and candidates must be able to work at least four days per week in our San Francisco office.

Apply here: https://medasf.bamboohr.com/careers/231

JOIN OUR MEDA TEAM

About MEDA:

Mission Economic Development Agency (MEDA) is a non-profit organization dedicated to promoting economic development and job creation in San Francisco's Mission District. Founded in 1973, MEDA has a long history of serving the community by providing access to capital, technical assistance, and training programs for entrepreneurs and small businesses. We also partner with individuals and families to build lasting prosperity through housing stabilization, small business support, workforce development, financial coaching, and education support. Rooted in San Francisco’s Mission District, we’ve seen how economic opportunity transforms lives—and we’re expanding that impact to communities nationwide.

About the Mission Promise Neighborhood (MPN):

In December 2012, MEDA was one of seven agencies selected for funding by the U.S. Department of Education, Office of Innovation & Improvement to receive a Promise Neighborhoods Program Implementation Grant. This federal program sought to improve academic achievement and family economic success for San Francisco’s Mission District families and students and targeted four low-performing schools. In 2018, Mission Promise Neighborhood received a 2-year extension grant to continue work and scale to an additional four schools. 

MPN is a collaborative, community-based program led by MEDA with 15 funded partners and supporting partners, including San Francisco Unified School District (SFUSD), the Office of San Francisco Mayor London Breed,  and various city agencies and community-based organizations. 

Vision: The Mission Promise Neighborhood builds a future where every child excels and every family succeeds. Students enter school ready for success and graduate from high school prepared for college and careers. The Mission District thrives as a healthy and safe community that provides families and their children the opportunity to prosper economically and to call San Francisco their permanent home.

Mission: The Mission Promise Neighborhood links family economic security with student academic achievement. It creates a comprehensive, integrated framework of evidence-based services that respond to urgent needs and build on the foundation of student, family, community, and school strengths and assets. Together, parents, neighbors, and partner organizations work hand-in-hand, guaranteeing that all Mission children, youth, and their families achieve academic excellence and economic self-sufficiency.  

YOUR CAREER OPPORTUNITY

Position Overview: The Family Success Coach serves as the central component of the MPN service delivery system.  The Family Success Coaches create the direct connection between students & families at school sites and the vast array of programs and resources that compose our continuum of services available for the community. The Family Success Coaches identify service gaps and build their network in San Francisco to ensure the community has access. 

Location: The FSC will be a MEDA employee but will be assigned to work at a school site 4 days per week and 1 day at MEDA; during school holidays or closures, FSCs are expected to be at MEDA. The FSC will have a workspace at MEDA and will be expected to participate in all MEDA staff meetings, functions, and training.

DUTIES & RESPONSIBILITIES

Coaching 

• Provide one-on-one consultations to families and their children to assess their needs and help them develop and follow through with action plans that will help them meet academic, financial, and other family and/or personal goals. 


• Screen and help families apply for services and benefits. 

• Ensure that families understand and access the full continuum of services associated with the Mission Promise Neighborhood.


• Work with families to develop a transition plan to ensure their children successfully transition between preschool and kindergarten, elementary to middle school, middle to high school, and high school to college.


• Address barriers to obtaining academic success  (such as belief, knowledge, and motivation) and help create a college-going culture. 


• Provide excellent client service in a culturally and linguistically appropriate way that empowers and supports each community member.


• Inspire families to become advocates for system change to benefit the Mission Community by providing experience feedback and sharing stories via the MPN’s Community Report Card app.


• Connect families and youth to leadership opportunities offered by MPN partners. 
  
  
  

Partner Collaboration and Service Coordination

• Work within a team at an assigned school site to develop and implement MPN strategies and services, i.e referral process within sites, coordination of services, etc. 


• Develop an expert understanding of social services in the Mission District and in San Francisco and coordinate directly with MPN partners, and school-site staff to ensure that families are aware of and access the services they need.

• Together with MPN partners create a seamless transition and referral system for students and their families along the MPN “pipeline” of services.

• Ensure that each family is accessing the services they need and that barriers to service are removed by sharing client experience and advocating for change.

• Identify and establish relationships with new service providers that offer services needed by families. 

• Deliver and or coordinate presentations with community partners to cover topics identified by families.  

Data Collection and Tracking

• Collect, monitor, track, and maintain all data on families and students served, including demographics, family finance, public benefits, and referrals, and identify additional supportive and/or more intensive services where needed.

• Collect, monitor, and track data on progress toward goals in a centralized and shared database. Ensure in a timely fashion the collection, entry, quality, and security of client data. 

• Analyze data collected to identify trends, and stories and provide feedback on improvements to data collection. 

Outreach

• Conduct outreach to inform community members about the Mission Promise Neighborhood's intent, goals, and services. 


• Participate in and present at community events and meetings, host information sessions, and distribute marketing and informational material to target audiences. 

YOUR KEYS TO SUCCESS

To perform successfully in this role, you will need to leverage these key qualifications:

• BA degree is preferred- Major in Social Work, Sociology, Education, Ethnic Studies, or a related field.


• Applicants may substitute required education with a minimum of 2-3 years experience in direct service, as a provider in a school, community-based organization, or public agency. 


• Bilingual Spanish-English fluency is required; must be able to speak and write fluently in Spanish.


• Applicants will be required to pass the Department of Housing and Urban Development (HUD) exam.


• Applicant must be able to pass a live scan (DOJ and FBI) and a TB test.
  

Knowledge, Skills, and Abilities

• Experience working with immigrant, economically disadvantaged, and diverse populations is required.


• Knowledge of the Mission District community, SFUSD, and social service providers is preferred.


• Familiarity with community organizing and empowerment methodologies is highly desirable. 


• Ability to provide excellent client service, maintain families engaged, and be accountable to help families navigate and achieve their goals.


• Ability to take initiative, identify and solve problems, and be a representative of MPN and MEDA in the community.


• Tolerance for changes and the ability to work in a fast-paced environment. 


• Ability to pivot services as the organization/community/funder needs.


• The ability to collaborate and build strong and trusting relationships with all MPN partners (CBOs, schools, and public agencies) is required.


• Ability to use Google Suites, and Microsoft, willingness to adapt and learn tools to successfully achieve work responsibilities such as Salesforce, Zoom, Dialpad, etc.

YOUR MEDA EXPERIENCE

Do meaningful work in an innovative workplace while being challenged for your professional growth.

Joining MEDA means having meaningful experiences that develop achievers, from across the Mission neighborhood and from within our organization. We find meaning and fulfillment in our work as we see our community thrive and are driven to achieve better outcomes by challenging ourselves to innovate in our ways of working.

We offer a market-leading benefits program that reflects MEDA's values and mission. We invest in people's lives and support our own people's health and financial well-being.

Our core benefits include:

• Comprehensive medical, vision, and dental insurance for employees and their dependents – 100 percent covered by MEDA


• 401(k) plan for employees


• Generous paid time off - with a minimum of 20 days for new employees


• Employee Assistance Program that offers free financial or legal counseling to employees or their families


• Other forms of voluntary benefits

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.