Family Support Associate

Family Support Associate

Program/Location: Mobile Crisis Service, Brockton
Education/Licensure: High School Diploma or equivalent (GED) or relevant work and/or life experience
Pay Range: $18 - $23 per hour
Status: Full Time

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life. 

Family Support Associate Requirements 

• TB Screening


• CPR Certification


• HPAO crisis de-escalation program


• Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA)


• Therapeutic Boundaries Training


• Ability to care for diverse populations


• Incident Report Training


• All Hazards Training


• Infection Control Training


• Ability to lift 50lbs.


• Basic computer skills


• Ability to communicate verbally and in writing

Family Support Associate Requirements

• TB Screening 


• CPR Certification 


• HPAO crisis de-escalation program 


• Confidentiality training (42 CFR, Part2 and 45 CFR parts 160 & 164 HIPAA) 


• Therapeutic Boundaries Training 


• Ability to care for diverse populations 


• Incident Report Training 


• All Hazards Training 


• Infection Control Training 


• Ability to lift 50 lbs.  


• Basic Computer Skills 


• Ability to communicate verbally and in writing  
  
  
  
  
  
  
  
  
  
  
    

Family Support Associate Duties & Responsibilities

• Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations 


• Reviews and adheres to posted shift assignment at the start of shift 


• Observation and accounting of all patients at all times to ensure safety, entering findings of patient status into the EHR at a minimum of hourly 


• Monitor the milieu including bathrooms and group room for safe, clean and therapeutic environment at hourly and/or as needed 


• Understanding of emergency procedures and codes and remain calm in a crisis 


• Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner 


• Perform room inspections per policy and bag searches when directed 


• Ensure the unit is neat and clean, performing end of shift duties to maintain a therapeutic environment for patients and staff, and restock supplies as needed. 


• Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concerns and attend mandatory meetings 


• Perform any other duties as assigned by Recovery Specialist Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO.  
  
  
   
  
  
   
  
  
   
  
  
   
  
  
   
  
  
   
  
  
   
  
  
   
  
  
   
  
  
  

Family Services Specific Duties & Responsibilities

• Maintain logs which include, but are not limited to: sign out book, visitor book, chore sheet, FSA shift checklist & drill roster


• Complete Incident/Environmental Report forms when required


• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules


• Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy


• Welcomes families and conduct thorough orientation upon arrival


• Maintain strong rapport and open communication with participants


• Responsible for all admission/discharge documentation, if applicable


• Provide family with informational resources about surrounding area


• Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks


• Model appropriate parenting techniques for all families


• Relieve co-workers on time and never leave the facility unattended


• Assist with preparing a vacated room/unit for a new family arriving


• Assist with program cleaning as needed.

Benefits

• Medical Insurance   


• Dental Insurance   


• Vision Insurance   


• Long & short term disability  


• Discounted auto/home and renters insurance  


• 403b - Retirement  


• FSA & DSA  


• PMLA  


• Employee Assistance Program  


• Bonuses & Referral  


• Eligibility for free classes to become a Licensed Counselor or Recovery Coach  


• Education days to use towards CEU's  


• Free meals at select programs and when available  


• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)