Family Support Coordinator

The Family Support Coordinator serves as a staff member at will of Domestic Violence Intervention Services (DVIS). The Family Support Coordinator focuses on providing leadership, program coordination, direct services, and client care within the agency. This includes supervision of staff, facilitation of parenting and psychoeducational groups for youth and parents who have caused harm, program coordination, and maintaining collaboration with court personnel and other agencies. The position also involves creating and implementing family and client-focused activities and interventions that promote well-being, accountability, and non-violence.

Essential Duties & Responsibilities

Priority 1: Equity and Inclusion

• Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace.
• Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.

Priority 2: Leadership and Program Coordination

• Provide supervision and oversight of the Site Director, interns, volunteers, and contract staff for the Children’s Program. This includes conducting monthly childcare staff meetings with the Site Director, providing internal and external training opportunities, and observing all childcare centers at least once a month.
• Assist the Vice President of Clinical Services in curriculum development and enhancement for youth/juveniles who have caused harm programming and fathers who have caused harm programming.
• Coordinate group and facilitator schedules to ensure continuity of care and effective service delivery.
• Attend All Staff meetings, departmental meetings, and leadership meetings as required.

Priority 3: Client Care and Services

• Maintain a high level of professional and ethical conduct towards clients, staff and the community, maintaining and promoting a philosophy of customer service consistent with the goals of DVIS.
• Facilitate groups for teens and adults who have caused harm to their partners or the community, offering individual support to promote healing and accountability.
• Run parenting groups and conduct non-clinical intake assessments to ensure a comprehensive understanding of client needs and appropriate service provision.
• Provide crisis services on an as needed basis for clients currently enrolled in any family program at DVIS.
• Complete client follow-up as requested by clients.

Priority 4: Activities and Planning

• Create, plan, and implement recreational and/or educational activities focusing on the social, emotional, developmental, and physical well-being of children and caregivers, including holiday events and seasonal breaks from school.
• Build connections with community partners to implement new offerings for families in the emergency shelter and outpatient facility.
• Develop and facilitate programming for activities for families across the agency, ensuring a holistic approach to family engagement and support.

Priority 5: Documentation and Data

• Oversee documentation within client charts to ensure it is complete, timely, appropriate, and compliant with best practices and requirements of accrediting bodies and service contracts.
• Collect and communicate data (including but not limited to statistics and developmental assessment findings) about activities within the childcare department, youth/juvenile harm doers, and parenting programming to support the ongoing financial support of the department and agency, and to inform PQI initiatives.

Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time.

Supervisory Responsibilities: Supervises the child care Site Director, interns, and/or volunteers in the children’s program (non-clinical).

Budgetary/Fiscal Responsibilities: Acts as a good steward of DVIS’s resources.

Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients.

Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public.

Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards.

Meetings and Training: Attend meetings and training as requested by supervisor.

Education: Bachelor’s Degree required, Master’s degree strongly preferred.

Experience: 1-2 years experience required. Experience working within a nonprofit and directly with at-risk populations is preferred or any equivalent combination of experience, lived experience, and/or special skills.

Knowledge, Skills, and Abilities:

Proven computer skills, including Microsoft Office Suite, are necessary.

Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team.

• Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism.
• Experience applying an equitable analysis to all duties to achieve organizational goals and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism preferred.
• Diplomacy in confronting personal, individual, and internal discrimination requiring sharing and discussing personal identities relative to the work environment is strongly preferred.
• Requires sophisticated emotional intelligence and resiliency skills to lead and/or actively participate in advancing our work relative to racial, social, and economic justice.

Schedule Availability: 40 hours per week. Monday through Friday, 9:00 am to 5:00 pm. Extended workdays as group coverage is needed.

Licenses/Certifications: Current or under supervision for LPC, LMFT, or LCSW or other related professional licensure in good standing preferred. Valid Oklahoma driver’s license required; current CPR and First Aid certification preferred.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions.

Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise.

Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time.

Mobility necessary to access various offices and a wide variety of settings. Mobility necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials.

Ability to reach for, move and/or lift up to 50 pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.