Family Support Manager

The CHA will begin reviewing applications and interviewing immediately upon submission. Once an individual has been hired for this role, this posting will be closed. This posting will be open for submissions no later than January 30th, 2026.

Position Description 

The Family Support Manager oversees and coordinates family-centered case management services for residents participating in the One Westside community under the Choice Neighborhoods Implementation (CNI) Grant. This position is responsible for supervising Family Support Coaches ensuring high-quality service delivery, and advancing family stability, economic mobility, and overall well-being.

The Family Support Manager plays a critical leadership role in the successful execution of the CNI People Plan, working in close collaboration with Residents, CHA leadership, Project Director, People Plan Administrator, Education and Workforce Specialists, community-based organizations, and other partners. This role ensures compliance with Department of Housing and Urban Development (HUD) CNI reporting and performance requirements while strengthening outcomes for participating families.

Essential Duties and Responsibilities

The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the workload.

1. Provides day-to-day supervision, coaching, and performance management for Family Support Coaches to ensure high-quality, consistent service delivery.


2. Ensures consistent implementation of family-centered case management standards, assessment tools, service planning processes, and documentation requirements aligned with the CNI People Plan.


3. Oversees family needs assessments, individualized service plans, referrals, and follow-up activities to support resident stability, economic mobility, and well-being.


4. Reviews case files, data entries, and reports for accuracy, completeness, and compliance with CHA policies and HUD CNI requirements.


5. Assists with complex cases, escalated family needs, and problem resolution as necessary to ensure timely and effective resident support.


6. Works collaboratively with Education Specialist, Workforce Specialist, Resident Engagement staff, and other CHA departments to ensure coordinated, holistic family support.


7. Ensures compliance with HUD, federal, state, and local regulations governing CNI programming and makes recommendations to leadership as needed.


8. Supports the planning and facilitation of resident workshops, family meetings, and community engagement activities in alignment with People Plan goals.


9. Maintains accurate, confidential records related to resident participation, referrals, and education outcomes, in accordance with CHA policies and data privacy standards.


10. Exhibits and encourages behaviors that uphold CHA’s core values.


11. Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Project Director.


12. Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.


13. Attends and/or participates in various meetings related to the CHA as required.


14. Reports consistently to assigned work location(s) in accordance with established work schedule, and must be reliable.


15. Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.


16. Performs other duties as directed.

Required Knowledge, Skills and Abilities

1. Knowledge of family-centered case management, social services, and community support systems.


2. Demonstrated ability to supervise, coach, and support staff.


3. Ability to communicate effectively with individuals and families from diverse ethnic, cultural, and socio-economic backgrounds.


4. Strong interpersonal, facilitation, and relationship-building skills; ability to work collaboratively with multiple partners.


5. Strong written and verbal communication skills for reporting and documentation.


6. Ability to organize, track, and analyze data related to family participation and outcomes.


7. Strong organizational and time management skills with the ability to manage multiple cases and priorities.


8. Ability to work independently and collaboratively, using sound judgment in decision-making.


9. Knowledge of community resources and experience connecting families to services.


10. Proficiency in Microsoft Office applications and the ability to learn new data systems.


11. Ability to understand and apply HUD, federal, state, and local rules related to Choice Neighborhoods programs.


12. Bilingual in English/Spanish is desirable.

Minimum Education, Training, and/or Experience

1. A high school diploma/GED is required and graduation from an accredited college or university is preferred.


2. Three to five years of experience in family support, case management, social services, or community-based programming, including supervisory or lead experience, preferred.


3. Any equivalent combination of education, training, and experience, which, in the sole determination of the Project Director, provides the required knowledge and abilities, may be considered sufficient.

Physical/Mental Requirements

1. Level of manual dexterity sufficient to allow for operation of office equipment.


2. Ability to move, handle, or lift small objects in the workplace.

Special Requirements

1. Must possess a valid driver's license, have reliable transportation and be insurable under CHA’s automobile insurance if required to drive an automobile by CHA.


2. Criminal background checks and drug screening will be performed.


3. Demonstrated proficiency at Microsoft Word, Excel, and other software applications.

The CHA does not unlawfully discriminate in hiring or in any of the terms or conditions of employment because of an individual’s race, age, religion, gender, pregnancy or conditions related to pregnancy, national origin, creed, color, military service or veteran status, disability, genetic information, sexual orientation, gender identity, gender expression, or any other characteristic that is protected by applicable local, state, or federal law.