Family Support Program Manager

POSITION SUMMARY

The Family Support Program Manager is a licensed behavioral health professional (LCSW, LPCMH, LMFT, etc.) who leads the day-to-day operations of the Family Services department. This role supports staff development, promotes a positive work culture, and ensures quality service delivery. The Program Manager provides clinical and case supervision to Family Support Providers and collaborates with internal teams and external partners to advance Autism Delaware’s mission.

This position requires strong leadership, organizational skills, and the ability to foster a trauma-informed, family-driven approach to care. The Program Manager must be knowledgeable about autism spectrum disorder, service systems, and confidentiality standards, and be able to share expertise effectively in team and community settings.

EMPLOYEE PHILOSOPHY STATEMENT

At Autism Delaware, we believe in supporting those who support our mission — and that begins with the way we show up for one another every day. We ask every employee to be the person you want to work with: respectful, kind, collaborative, and professional.

MISSION

Autism Delaware's mission is to help people and families affected by autism.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Understand the Agency’s Mission & Treatment Philosophy

• Models Autism Delaware’s mission, vision, and family-driven philosophy of support.
• Maintains confidentiality of service recipients and staff at all times.
• Demonstrates cultural sensitivity and professionalism in all interactions.
• Participate in agency functions and fundraising events, contributing to the agency's culture of collaboration and community engagement.  
• Promotes trauma-informed care and staff self-care practices.

Staff Supervision & Support

• Provides group and individual clinical/case supervision to Family Support Providers.
• Monitors supervision hours and ensures compliance with requirements.
• Supports staff development through training, coaching, and performance feedback.
• Assists with hiring, onboarding, and training of new staff.

Operational Oversight

• Approves payroll, time off requests, and mileage reimbursements.
• Oversees documentation quality and compliance with HIPAA and agency standards.
• Collaborates with software vendors and internal teams to resolve system issues.
• Collects and reviews data for quality assurance and program improvement.
• Identifies and addresses gaps in departmental policies and procedures.

Collaboration & Representation

• Builds and maintains relationships with community partners and internal departments.
• Represents Autism Delaware at state-level committees and collaborative meetings.
• Plans and facilitates meetings and trainings.
• Supports staff in navigating electronic record systems and operational tools.

NON-ESSENTIAL FUNCTIONS

• Maintains a safe and hazard-free work environment.
• Identifies and reports program risks promptly.
• Ensures compliance with privacy laws and confidentiality standards.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

This is a full-time position requiring both remote and in-office work across the state. Attendance at evening events and travel to various locations is expected. The role may require prolonged sitting, standing, and occasional lifting of materials.

QUALIFICATIONS

Minimum Requirements

• Master’s degree in behavioral health field with active licensure (LCSW, LPCMH, LMFT, etc.).
• Experience managing staff in a team environment.
• Knowledge of autism spectrum disorder and related service systems.
• Familiarity with HIPAA and confidentiality standards.
• Strong oral and written communication skills.
• Proficiency in database, word processing, and spreadsheet software.
• Valid driver’s license and reliable transportation.
• Successful completion of background check and drug screening.
• Lived experience parenting a child with ASD is a plus.

Requirements for Continued Employment

• Adherence to Autism Delaware policies and procedures.
• Regular attendance and punctuality.
• Effective and safe execution of job responsibilities.
• Openness to feedback and professional growth.
• Commitment to a collaborative and transparent work culture.